Operations Associate

Reports to: Director of Operations

About the Role

The Operations Associate supports the Director of Operations in ensuring smooth day-to-day school operations, serving as a vital element of a healthy school alongside academics and culture. This role assists with facilities maintenance, family communication platforms, school-level attendance, and chronic absenteeism.

Responsibilities

• Facilities
  • Manage the school-level ticketing system for building issues and route them to the appropriate person or entity.
  • Communicate regularly with custodians as needs arise during the day.
  • Support summer preparations for student and teacher return.
  • Assist with compliance issues (e.g., monthly elevator checks).
  • Gather data from school staff on building cleanliness.
  • Support teachers with unexpected facilities needs (e.g., AC outages, ceiling leaks).
• Communication
  • Collaborate with Front Office staff to create a streamlined family communication plan (e.g., Talking Points, Blackboard, weekly notes, emails).
  • Support systems for quarterly updates to family contact information.
  • Assist the Office Manager in creating incentives to increase teacher participation in family contact.
  • Gather information for a weekly or monthly family newsletter.
  • Collaborate with the Director of Operations on a quarterly Operations newsletter for staff.
• Attendance
  • Assist with daily attendance and data accuracy.
  • Lead or support the Attendance Team, with direct responsibility for chronic absenteeism.
  • Manage and analyze attendance data.
  • Organize outreach, attendance meetings, and plans for students.
  • Create and manage attendance incentives.
  • Support the Office Manager with filing truancy petitions.
• Technology/Equipment Support
  • Support the Associate Director of Data and Technology and Director of Operations to ensure staff have access to working resources (copiers, printers, equipment, laptops).
  • Assist with inventory of devices (student Chromebooks, staff computers, hotspots).
  • Support the Office Assistant with student tech issues during the school day.
• Additional Responsibilities
  • Arrange coverage for teacher and staff outages (e.g., Kelly Services or in-house solutions).
  • Assist with special projects (e.g., Teacher Appreciation Week, Vendor Appreciation Days, TN Ready, COVID protocols, special events).
  • Provide transportation support as needed.

Requirements

• GED required; Bachelor’s degree preferred.
• 3+ years of experience in school systems preferred; K-12 School Operations experience a plus.
• Customer service focus with strong interpersonal and communication skills.
• Ability to work independently with a high degree of accuracy.
• Belief in the mission of developing responsible citizens who graduate and attend a four-year college or university.
• Ability to build relationships with a wide range of stakeholders.
• Flexibility to lead and attend initiatives and events on evenings and weekends.

Benefits

This is a full-time position with competitive compensation, full benefits, and technology provisions.