Operations Associate

Job Summary

We are hiring Care Logistics Specialists to execute precise, repeatable workflows in a high-accountability warehouse environment. This role is responsible for the accurate assembly, kitting, and handling of products that directly support in-home care delivery. This is not a general warehouse role. Success in this position requires strong attention to detail, strict adherence to standard operating procedures (SOPs), and a commitment to quality, compliance, and reliability.

What You’ll Do

• Execute assembly and kitting workflows with a high degree of accuracy and consistency
• Follow detailed standard operating procedures (SOPs) and work instructions without deviation
• Meet defined service level agreements (SLAs) for speed, accuracy, and throughput
• Perform quality checks to ensure all orders meet compliance and operational standards
• Maintain organized, clean, and compliant workstations
• Accurately handle inventory, materials, and documentation
• Escalate discrepancies, defects, or process issues immediately
• Support continuous improvement of workflows and operational processes

What This Role Requires

• Ability to follow multi-step written and verbal instructions with precision
• Strong attention to detail and commitment to error-free execution
• Consistent adherence to compliance, safety, and regulatory standards
• High reliability: attendance and punctuality are critical
• Ability to work in a structured, process-driven environment
• Comfort working at a steady, efficient pace for extended periods
• Ability to work independently while maintaining team alignment

Performance Expectations

• High accuracy in assembly, kitting, and order fulfillment
• Congistent achievement of productivity and SLA targets
• Strict adherence to SOPs, compliance standards, and safety protocols
• Professional conduct and positive contribution to team environment

This Role Is NOT a Fit

• If you struggle with attendance or punctuality
• If you prefer unstructured or loosely managed work environments
• If you rely on frequent phone use during working hours
• If you have difficulty following detailed instructions or standardized processes
• If you are not comfortable being held accountable to performance and quality standards

Why Join

• Work in a high-performance, process-driven environment
• Be part of a team that directly supports care delivery and operational excellence
• Clear expectations, structured workflows, and opportunities for growth
• Opportunity to advance into senior and supervisory roles based on performance