Operations Associate

About Us At WSA, we are pioneers in hearing health. Our goal is to change lives across all markets, channels, and price points. We are characterized by our strong focus on innovation, customer centricity and partnerships. We have a diverse range of products, services and channels that enable us to operate in multiple markets and segments within the hearing healthcare industry. Learn more about our brands on our webpage. Position Overview The Operations Associate will ensure the seamless execution of daily functions. strategically, this position enhances operational efficiency, improves client experience, and supports business growth by maintaining consistency, compliance, and coordination across locations. This is a permanent, full-time position based onsite at our WSA/HearCANADA Head office located at 5041 Mainway, Burlington, ON. Typical hours of work are Monday through Friday: 7:30 a.m. to 4:00 p.m., 8:00 a.m. to 4:30 p.m. or 8:30 a.m. to 5:00 p.m. What We Offer $22.50 per hour based on a 40 hours work week plus annual bonus entitlementComprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hireRRSP matching programGenerous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per yearTraining, learning, + continuing education opportunitiesFriends and family discounts + access to our employee perk programPurpose-driven + people-centric culture with the ability to make an impact in our communities across Canada What You'll Do Coordinate and track hearing aid orders, repair, and returns with vendors and clinicsMaintain accurate inventory records and ensure adequate stock levels across clinic locationsProcess shipping and receiving hearing aid devices and accessoriesSupport data entry and system updates in internal platforms 9e.g., DCRM, inventory systems)Respond to inquiries from clinics and vendors regarding order status, logistics, and stockMail opening and product sorting including: opening, sorting and organizing incoming products and ordersData entry & customer service including; entering orders into local operations systems (INFOR) and transferring digital files into Global systemCredit processing and process returned itemsInventory and cycle counts What We're Looking For High school diploma or equivalent1 to 3 years of experience in an administrative, logistics, or operations roleDetail-oriented with a high level of accuracy in data entry and documentationStrong organizational and time-management skillsFocused on delivering high levels of product qualityAbility to work well independentlyCommitment to continuous improvementListening, understanding, and responding cooperation skillsHigh achievement motivationGood written and verbal communication skills (English)Proficient in Microsoft Office (Excel, Word, Outlook ) and comfortable with digital systemsOccasional overtime is required (up to 5 hours a week) To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button! WSA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication. WSA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.