Operations Associate

Role Responsibilities

• Lead end-to-end implementations of Endeavor financing platform in dental practices—from kickoff to go-live, adoption, and post-launch optimization.
• Collaborate with cross-functional teams (Sales, Product, Operations, Customer Success) to develop project plans, define milestones, assign tasks, and ensure alignment on timelines and objectives.
• Serve as the trusted liaison to dental practices: gather business requirements, customize onboarding and workflows, train practice staff, and troubleshoot issues.
• Identify and execute process improvements, share best practices, and accelerate time-to-value for practices.
• Monitor go-live performance and collect feedback—delivering insights that feed into product enhancements.
• Keep stakeholders engaged and informed with regular status reports, dashboards, and success metrics.

Requirements

Experience & Background:

• 2-3+ years in project management, or client onboarding role—preferably within healthcare, medical/dental financing, SaaS, or health tech.

Skills

• Project Management Skills: Organized, process-oriented, and adept at managing complex, multi-stakeholder projects under tight timelines.
• Technical & Communication Proficiency: Able to translate technical concepts into actionable steps for non-technical audiences; experience with CRM, onboarding tools, or health-tech platforms is a big plus.
• Client-Centric Approach: Passionate about solving real-world problems, caring for client success, and delivering exceptional onboarding experiences.
• Team Player: Collaborative in nature, with excellent interpersonal and communication skills, able to build rapport quickly and drive consensus.

Pay

Highly competitive base salary—structured to attract top-tier talent.

Benefits

• Generous equity package—meaningful stake in our company’s future growth and success.
• Flexible, remote-first work environment with travel support for on-site practice visits.
• Professional development budget for training, certifications, and conferences.
• Health & wellness benefits, casual PTO policy, and vibrant, mission-driven culture.