Operations Associate

About the role

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

Through your passion for the brand and professionalism, you will be responsible for effectively and efficiently supporting the store back of house operations.

Responsibilities

• Responsible for all aspects of inventory control including receiving and handling stock orders from hub or warehouse, ensuring accuracy of products received, and reporting any discrepancies.
• Support the sales team with retrieving stock in a timely manner, including Omnichannel and stock pullback.
• Maintain back of house in a tidy manner compliant with Retail Operations and Standards.
• Perform quality control on all products at all times and report any issues to store lead.
• Support aftersales processes (alterations, repairs, personalisation) to elevate the client experience.
• Ensure all stockroom equipment is working and fully operational, raising any concerns through Ask Services immediately.
• Handle adhoc administration including answering telephone calls, responding to and liaising with customer service, stationary and supermarket orders, and general administrative tasks.
• Respond to adhoc requests by store management to support with events, visual merchandising, stock taking, and other such duties.

Requirements

• Excellent organisational skills and meticulous attention to detail.
• Excellent communication skills, both verbal and in writing.
• Intermediate computer skills in core Microsoft software.
• Previous experience with SAP is desirable.
• Ability to work well in a team.
• Ability to work in a busy team environment.

Measures of Success

Efficiency of store administration.

Pay

Expected base salary for the role will generally be between $27.00 and $29.00 per hour at the commencement of employment. Base salary, if hired, will be determined on an individualized basis and is only part of the total compensation package, which may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.