Operations Associate

About the role

Backcountry Hunters & Anglers (BHA) is a North American nonprofit organization with chapters throughout Canada and the United States. BHA seeks to ensure North America’s outdoor heritage of hunting and fishing in a natural setting through education and work on behalf of our wild public lands, waters, and wildlife. BHA is a grassroots-driven organization that believes conservation happens on two fronts: by speaking up for public lands and waters and by showing up to care for them firsthand. Through policy advocacy, grassroots organizing, and boots-on-the-ground habitat stewardship, BHA works to ensure healthy habitats and abundant fish and wildlife populations for generations to come. Based in Missoula, Montana.

The Operations Associate supports the efficient and effective operation of BHA by providing responsive administrative, membership, customer service, and CRM support. Maintain accurate organizational and constituent records, help ensure a positive experience for members and supporters, and provide reliable day-to-day operational support across departments.

The Operations Associate supports the day-to-day operations of BHA’s headquarters and serves as a primary point of contact for members, supporters, and staff. This role provides office management and administrative assistance, membership and customer service support, CRM and database assistance, and event support. The Operations Associate plays an important role in ensuring members receive timely assistance; organizational records remain accurate and current, and BHA’s administrative operations run smoothly.

Responsibilities

• Oversee and support day-to-day administrative needs of the BHA office, helping ensure smooth and efficient operations.
• Serve as a primary point of contact for incoming phone calls, visitors, and general inquiries.
• Monitor and respond to general organizational and customer service email inboxes, routing questions when additional staff support is needed.
• Receive, sort, and distribute incoming mail and deliveries, and coordinate outgoing mail.
• Maintain accurate and