Operations Associate

About the role

This department is responsible for managing the full lifecycle of agent onboarding, compliance, and maintenance in accordance with federal, state, and corporate guidelines. This role supports agents, IMOs, and internal stakeholders and plays a key role in ensuring accurate and timely agent contracting, compliance tracking, and processing activities within established guidelines and service level expectations.

Key Responsibilities

• Complete thorough reviews of agent contracting applications, including background investigations and data entry into source systems.
• Review, evaluate, and take appropriate action to onboard agents in compliance with regulatory and company requirements.
• Process state appointments and terminations in accordance with state and corporate guidelines.
• Manage maintenance requests including Errors & Omissions (E&O), Producer Errors, Anti-Money Laundering (AML), and continuing education compliance.
• Communicate daily with agents, IMOs, and internal customers to support contracting and compliance activities.

Required Qualifications

• Detail-oriented with a strong sense of urgency.
• Ability to prioritize work and manage competing deadlines effectively.
• Strong independent problem-solving abilities.
• Demonstrated ownership mindset with the ability to take initiative and follow through on tasks.
• Ability to work effectively in a team environment.
• Typing speed of at least 40 words per minute.

Preferred Qualifications

• Prior experience in insurance, operations, or agent contracting.
• Familiarity with compliance requirements such as AML, E&O, and state licensing processes.

About Us

Americo: We’re in this for life! The roots of the Americo family of companies date back more than 100 years. Americo is a life insurance and annuity company providing innovative products to our customers. At Americo, it’s the people who make things work, so we hope you join us!

Compensation

What You’ll Love About Working at Americo:

• A competitive pay and robust bonus program, offered to all associates.
• A comprehensive, paid training program.
• A generous paid time off policy, starting with over three weeks annually and increasing with tenure.
• A maternity and parental leave program, along with paid STD and LTD.
• High-quality health and well-being benefits, including PPO and HDHP medical plans with HSA and FSA eligibility, dental and vision coverage, company-paid life insurance, disability coverage, a confidential Employee Assistance Program (EAP), a wellness program, comprehensive health resources, corporate fitness discounts, and a 401(k) plan with employer matching.
• Tuition reimbursement programs to further your education.
• Support for local organizations, such as Ronald McDonald House, Hope Lodge, the American Red Cross, Harvesters, and many others.
• Participation in the Kansas City Corporate Challenge and hosting various company events throughout the year.
• A newly renovated office conveniently located in downtown Kansas City, within walking distance of your favorite restaurants and attractions.