Operations Associate

About AdaptHealth

AdaptHealth provides full‑service home medical equipment and related services that empower patients to live their best lives beyond the hospital and at home. With locations across the nation, AdaptHealth bridges the gap between patients, providers, and high‑quality, compassionate care.

About the Role

The Operations Specialist supports patient care and operational excellence. This role impacts patient outcomes while driving process improvements and team performance.

Core Responsibilities

• Support regional operations through workflow improvement, training, and process optimization.
• Review and process documentation, including insurance verification, authorizations, and order accuracy.
• Navigate EMR systems to enter, track, and validate patient and authorization data.
• Analyze workflows, identify errors, and implement solutions to improve efficiency and quality.
• Collaborate with teams and leadership to resolve issues and communicate trends.
• Maintain knowledge of payer guidelines, products, and services to ensure compliance.
• Assist with training materials, onboarding, and cross‑functional support.
• Participate in projects to refine processes and enhance operational performance.
• Meet quality and performance metrics while managing multiple priorities.
• Deliver, set up, and educate patients on home medical equipment as needed.
• Perform patient assessments and follow‑ups to support care and compliance.
• Ensure accurate documentation and adherence to HIPAA, PPE, and infection control standards.
• Safely operate company vehicles for equipment delivery.
• Perform other duties as assigned.

Requirements

• High School Diploma, Associate’s degree in a related field (Healthcare Administration, Business Administration) or equivalent work experience.
• Valid and unrestricted driver’s license.
• At least one (1) year of related work experience.
• Experience in management, administrative, clerical, insurance, billing, claims, call center, or customer service (preferred but not required).
• Experience within a healthcare organization, pharmacy, HME, medical supply, or Medicare‑certified environment (a plus).
• Excellent verbal and written communication skills, with strong analytical, problem‑solving, and decision‑making abilities.
• Ability to multi‑task in a fast‑paced environment.
• Proficient computer skills; Microsoft Office and healthcare systems experience is a plus.
• Comfort learning new technologies and navigating multiple systems.
• Ability to work independently while following established procedures and directives.
• Company‑conducted background check required for all roles.
• Company‑conducted motor vehicle record check required for driving roles.
• Clinical roles require valid licensure/certification, where applicable.
• Florida candidates must undergo background screening through the Florida Care Provider Background Screening Clearinghouse.
• California candidates for on‑site HMDR facilities must obtain a California Department of Public Health Exemptee License and provide proof of required training.

Benefits

• Comprehensive medical, dental, and vision coverage (eligible first of the month following hire).
• 401(k) with company match.
• Paid Time Off plans, including six paid holidays.
• Employee Stock Purchase Plan.
• Paid Parental Bonding Leave.
• Short‑ and long‑term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• CVS Minute Clinic and Teladoc access.
• Spousal Advantage Reimbursement Plan.
• Identity Theft Protection and Legal Plan.
• Applicable waiting periods apply.