Operations Assoc/Coord

Since 1893, Boys & Girls Clubs of Boston have played an essential role in opening doors and creating opportunities for young people across the city. For every youth in Boston and Chelsea, Boys & Girls Clubs of Boston are a life-changing force for opportunity and empowerment that enables future talent to reach their full individual potential as productive citizens and leaders, inspired to make a difference in the Greater Boston community. By reaching 22 of 23 communities throughout Boston and Chelsea, no other youth-serving organization engages more young people and families.

About the role

The Operations Associate/Coordinator provides comprehensive administrative and coordination support to the Program & Impact Team, spanning executive support, event and program coordination, marketing and communications, partnership engagement, in-kind donation management, and cross-Club department team support. The role serves as a key point of connection between the Program & Impact Team, Club sites, Development, and Marketing, ensuring BGCB-wide events, communications, and partnership activities run smoothly and align with organizational standards.

Responsibilities

• Executive and Administrative Support
  • Coordinates and manages the day-to-day activities of the CIO, including scheduling, calendar management, and administrative support for the Program & Impact Team.
  • Prepares written communication, including Program & Impact reports for Board Committee meetings.
  • Works with the CIO to build agendas, prepare meeting materials, and take minutes for Program & Impact, Site Leadership, and Program Committee meetings.
• Event and Program Coordination
  • Supports oversight of BGCB-wide events and programs, including Teen Recognition, Senior Night, Department Team Days, Youth and Junior Youth of the Year and Month, Presidents Innovation Fund, and other PI lead events as assigned.
  • Collaborates with Development and Club staff on event planning, maintains budgets for agency-wide events, and submits related paperwork in a timely manner.
• Marketing and Communications Support
  • Partners with the Marketing team to create brand-aligned materials, including parent handbooks, brochures, flyers, posters, and digital content.
  • Writes and develops copy for board and committee audiences, social media, email campaigns, and website content, ensuring messaging is clear, consistent, and aligned with content strategy.
  • Supports event and activity photography for social media in partnership with the marketing team.
• Partnership Engagement and In-Kind Donation Management
  • Partners with Club leadership to coordinate Club attendance at community and corporate partner events, and coordinates with Development to track and acknowledge partner contributions.
  • Owns the distribution, tracking, and acknowledgment of in-kind donations, including transmittal forms and donor liaison, staying attuned to the ongoing needs of Clubs and programs.
  • Provides ongoing support with program partner management, tracking, and reporting.
• Cross-Club and Department Team Coordination
  • Supports oversight of cross-Club department teams, including meetings, retreats, and the Department Team Leader application process.
  • Liaises with other departments and Clubs as needed to ensure alignment and information flow across the organization.
• Teen Program and Workforce Pipeline Support
  • Supports the onboarding of teens through workforce partnership programs, including SuccessLink, Private Industry Council, and ABCD.
  • Supports the Teens Taking Action council, including minutes and scheduling of meetings and events.
• Systems and Process Improvement
  • Identifies opportunities to streamline recurring administrative and event-tracking processes, including digital tools for in-kind donation tracking and event budget reconciliation.
  • Partners with Program & Impact leadership to explore AI-assisted drafting tools for routine communications and first-pass event materials, freeing capacity for higher-value coordination work.
• Other duties as assigned.

General Expectations

• Evaluation – Assessing impact is critical. All staff are expected to participate in various evaluation efforts throughout each program year, including the annual member survey.
• Healthy Behavior Modeling – Teaching youth/teens the importance of living an active, healthy lifestyle is a BGCB priority. All staff are expected to model healthy behavior while collaborating with members.
• Inclusive Environment – BGCB values creating child-friendly environments where youth/teens of all abilities can be successful and participate. Staff are expected to embrace its focus on inclusion of all members, regardless of disability or developmental challenge.
• Continuous Learning – Building staff capacity is central to BGCB. The organization encourages and requires all staff to participate in annual professional development opportunities that cultivate skills in the youth development field.
• Safe Spaces – Every staff member shares the responsibility for ensuring BGCB is, and remains, an environment free of sexual, physical, or emotional abuse.

Requirements

• Two to three years of administrative/office and/or Program & Impact support experience.
• Excellent analytical, problem-solving, and organizational skills, with the ability to manage multiple tasks and projects simultaneously.
• Strong interpersonal/communication skills, with the ability to interact with a variety of audiences, including staff, board members, volunteers, and key individuals at partner organizations.
• Ability to adapt to changing priorities in a fast-paced environment while maintaining strong attention to detail.
• Ability to work independently and as part of a team.
• Advanced knowledge of Microsoft Office and ability to query complex database systems to collect and organize data for research/reporting purposes.
• Willingness and flexibility to work occasional evenings and weekends for Program & Impact and/or agency events.
• Valid driver’s license and ability to commute throughout the Metro-Boston area as needed.
• Ability to lift up to 25 lbs. to assist in the transport of donated goods.

Qualifications

• Preferred:
  • Bachelor’s degree in business administration, operations management, logistics, or economics.
  • Bilingual or multilingual skills.

Schedule

• Travel between clubs at least once per week.
• Occasional evenings and weekends for events.

Pay

Salary range: $24.18/hour – $30.2198/hour, commensurate with experience.

Benefits

Competitive benefits and a great work environment.