Operations and Development Associate

Position Summary

The Operations and Development Associate is responsible for key administrative and logistical activities in the Chapter’s offices in Providence, Rhode Island. These include supporting the efficient operation of the office environment and assisting professionals with data entry and software packages such as Luminate and Personify. Additionally, they will be responsible for associate-level Development duties.

Responsibilities

• Provide an effective and pleasant welcome to the Association both in person and on the phone, including:
  • Answering and directing telephone calls to appropriate staff and helpline volunteers
  • Greeting and directing visitors
  • Helping callers to register for programs and events
• Support the administrative operations of the Providence office, including assisting with mailings when needed
• Perform data entry and word processing on an as needed basis
• Ensure the effective operations of the office environment, including:
• Overseeing inventory and ordering of supplies
• Supporting liaison with building management
• Handling setup for meetings
• Maintain outreach, recruitment, and intake of Volunteer staff, including:
• Orienting and matching volunteer candidates to specific roles
• Making sure materials and directions are available
• Implementing comprehensive volunteer recognition efforts
• Tracking utilization of volunteers with volunteer tracking database
• Work with the Executive Director to maintain rosters, engagement, and stewardship of the Board of Advisors
• Distribute reminders for board events and meetings
• Collect and organize digital handouts from the team into a central folder for each board meeting
• Manage and support logistics for Walk to End Alzheimer’s and associated wrap around events
• Provide customer service for team captains and fulfill material requests
• Steward existing Do What You Love to End Alz team captains and individuals to continue fundraising activities year after year and identify and cultivate new team captain prospects
• Identify and solicit third-party fundraising activities to benefit the Chapter’s Do What You Love revenue goal
• Steward individuals to serve on the planning committee
• Manage and maintain databases and websites for all special events, participants and donors
• Prepare reports and provide information as requested and required
• Create content for all Rhode Island Social Media outlets
• Schedule and post updates on platforms like Facebook, X, Instagram, and LinkedIn
• Work with internal team

Qualifications

• Bachelor’s degree required
• Two years’ experience working in a relevant office environment
• Fundraising / Development experience preferred
• Two years’ experience in Canva, and Microsoft Office, including Word, Excel and Outlook
• Knowledge, Skills And Abilities: Experience with Convio and Personify software preferred; Strong writing skills, communications experience helpful; Exceptional customer service skills and ability to Ability to multitask in a fast-paced environment, since efficient use of time and flexibility are requisites to meeting the high level of support demand; Strong interpersonal skills with the ability to work under pressure with a wide range of personalities, including resolving conflicts quickly and effectively; Effective verbal and written communication skills, reflecting an understanding of the appropriate use of communication technologies; Appreciation of all facets of diversity, especially with respect to outreach to underserved communities; Ability to work occasional evenings and weekends as needed for the job; Ability to lift up to 25 lbs.

Title

Operations and Development Associate

Position Location

Providence, Rhode Island

Full Time

Based on 37.5 hours per week

Position Grade & Compensation

Grade 302

Who We Are

The Alzheimer’s Association is the leading voluntary health organization in Alzheimer’s care, support and research. Our mission is to lead the way to end Alzheimer's and all other dementia– by accelerating global research, driving risk reduction and early detection, and maximizing quality care and support. The Alzheimer’s Association announced a landmark $100 million investment in research for 2023. This unparalleled commitment is illustrative of the momentum we are building in dementia research — our investments today will lead to breakthroughs tomorrow. At the Alzheimer’s Association, our employees are at the core of all we do. Our network of more than 1,750 employees across the United States makes a difference each and every day for those impacted by Alzheimer’s and those at risk for the disease. We warmly invite qualified applicants to consider this opportunity to make a life-changing impact on the millions living with Alzheimer’s, their caregivers and those that may develop the disease in the future.

Equal Employment Opportunity

The Alzheimer’s Association is committed to engaging underrepresented and underserved communities and responding with resources and education to address the disproportionate impact of Alzheimer’s and dementia. The Association is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment to the fullest extent required by law, including, but not limited to, on the basis of race, color, religion, age, sex, national origin, gender identity, disability status, genetics, protected veteran status, sexual orientation, or any other legally protected characteristic.