Operations Analyst - Customer Service

Location: Kenosha Branch, 12355 Uline Way, Kenosha, WI 53144

About the role

Elevate the customer experience at Uline! As an Operations Analyst in our Corporate Customer Service department, you’ll turn our contact center data into actionable insights that improve operations and ensure legendary service across our growing North American company.

Responsibilities

• Analyze contact center performance data and deliver insights that inform business strategy.
• Drive improvements that enhance customer service operations, efficiency, and processes.
• Build and maintain SQL queries and Power BI dashboards to support performance, trend, and statistical reporting.
• Collaborate with stakeholders to gather project requirements and deliver results that meet business needs.

Minimum Requirements

• Bachelor’s degree.
• 2+ years of experience in data analysis or business intelligence.
• Advanced Microsoft Excel, SQL, and Power BI experience.
• Excellent communication, analytical, and organizational skills.
• Robotic Process Automation (RPA) experience – a plus.

Uline does not participate in the H1‑B lottery.

Benefits

• Complete health insurance coverage.
• 401(k) with 6 % employer match that starts day one.
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program covering professional continuing education.
• Employee café featuring affordable daily meal options from local restaurants.
• On‑site fitness center and beautifully maintained walking paths.
• Best‑in‑class, clean, modern facilities.

About Uline

Uline, a family‑owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations. Uline is a drug‑free workplace; all new hires must complete a pre‑employment hair follicle drug screening. All positions are on‑site.