Operations Analyst (Client Relations Group) - Parametric

About the role

The Operations Analyst role is a great opportunity for individuals interested in a career in financial operations, whether you are just starting out or looking to continue to grow. These positions are a part of our Client Relations Group (CRG) teams supporting key Client operational processes such as, Onboarding, Oversight, Billing, New Account and Client Activities.

Responsibilities

• Provide functional support to portfolio managers, traders, and portfolio administrators for Parametric portfolios and order management systems; ensuring daily activities, including client transactions, account maintenance, portfolio data reconciliation, and portfolio implementations are completed in a timely and efficient manner.
• Establish prospect accounts in Parametric’s portfolio accounting system (APX) for our portfolio managers to run optimizations on the client securities and cash.
• Responsible for ensuring daily new account onboarding activities, including verifying all account documentation is received and properly submitted for archiving, working with activity management teams on new account funding, setting up account feeds and other client activities are completed in a timely and efficient manner.
• Perform verification checks on team's data entries to ensure accurate processing of information prior to daily trading deadlines, ensuring all account documentation is received and properly submitted for archiving.
• Understand billing attributes and client relationships that drive revenue accrual and client invoicing and review of new accounts, changed accounts, and terminated accounts.
• Research and resolve issues quickly and with a sense of urgency and accuracy, escalating to team leaders when appropriate.
• Communicate with internal and external contacts regularly to resolve issues, discuss improvements, convey status and confirm closure.
• Identify areas for improvement and implement agreed upon solutions to support the desired environment of continuous improvement.
• Complete assigned activities, cross-train when time allows, become a subject matter expert in your area.
• Ensure accurate documentation that demonstrates adherence to policies and procedures.
• Participate in opportunities for Ad-hoc project work to further learning, competency and career.

Requirements

• Bachelor’s degree in finance, Accounting, Economics, or a related field preferred; relevant work experience may be considered in lieu of a degree.
• Experience working with Microsoft Office Suite, with strong proficiency in Excel.
• Able to manage high volumes of data under tight deadlines.
• Strong organizational and time management skills.
• Detail-oriented and process driven with a strong focus on accuracy.
• Critical thinking, analytical, and problem-solving skills.
• Effective verbal and written communication skills.
• Self-motivated with the ability to work independently and collaborate within a team environment.