Operations Analyst Benefits

Responsibilities

• Gather, validate and maintain data and other transaction inputs
• Gather forms and track status
• Enter transactions in PeopleSoft and the service request management tool
• Retrieve, index and review scanned documents and forms
• Provide satisfactory customer service by receiving, analyzing, researching and seeking resolution to assigned inquiries
• Integrate across BSC teams to document, research and resolve basic issues and errors as assigned
• Understand when to resolve or escalate to supervisor
• Perform/support cyclical processing and period end activities
• Complete assignments as delegated by supervisor
• Comply with MTA and BSC policies, practices, and procedures
• Develop and update operating procedures and training materials as needed
• Understand the MTA and BSC vision including how individual responsibilities fit into the long-term strategies
• Track and report status of work
• Maintain appropriate level of process, functional and technical knowledge and participate in training to continue to develop such knowledge
• Support other team members as appropriate
• Ensure that all assignments are completed with the highest quality and within agreed-to Service Level Agreement guidelines and Key Performance Indicator targets
• Support additional HRIS functions as needed, i.e. VOEs, UCM, Siebel, etc.
• Adhere to team budget
• Identify and implement continuous improvement initiatives as assigned
• Participate in user groups as necessary
• Identify and document input to knowledge management tool

Requirements

• Possess specific work experience for HR in the area of employee records, data updates and maintenance, etc.
• Working knowledge and use of PeopleSoft or related database software
• Ability to work in a team environment
• Ability to process requests consistently with general supervision
• Ability to assess problems and promptly resolve or identify appropriate team to resolve
• Strong oral and written communication skills
• Strong interpersonal skills with the ability to work with and collaborate across the BSC at all levels within and outside the organization
• Strong time management skills and ability to manage individual assignments
• Strong attention to detail
• Ability to handle sensitive situations and maintain a high degree of confidentiality

Qualifications

• High School Diploma or GED
• Minimum three (3) years HR data processing experience in the area of HRIS, such as, employee records keeping and updates

Skills

• Preferred: Bachelor's degree or Associates degree with relevant experience in Business or related field
• Shared Services experience

Benefits

• Salary Range: $45,125 - $75,208
• Data Science Supervisor
• HR Systems Manager

Pay

• $45,125 - $75,208

Schedule

• 9:00 am - 5:30 pm (8 hours/day) or as required