Operations Agent - MCI (Part-Time)
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings if appropriate. We have: Job Summary: description of role. Responsibilities: list of duties. Knowledge, Skills And Abilities: could be Skills or Requirements. Education: maybe Qualifications? Actually Education is separate. Experience: Preferred: Two years... Licensing/Certification: maybe Qualifications. Physical Abilities: maybe Requirements. Other Qualifications: maybe Qualifications. Pay & Benefits: includes pay rate and benefits. Additional details: includes schedule (part-time, hours, training, etc.) and other details like CBA, shift work, etc. We need to decide which sections to output. We must include a section only when posting has real, specific content for it. So we need to include Pay if pay specified ($21.01 per hour). Benefits if described. Schedule if described (part-time, 32 hours over 5 days, training, shift details). Responsibilities definitely. Skills/Knowledge maybe as Skills section. Qualifications maybe combine Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications. Could split into Requirements and Qualifications but we need to follow instruction: use headings like Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose which to include. We have: - Pay: $21.01 per hour, with future increase per CBA, opportunities for overtime and shift premiums. - Benefits: list: Fly for free, 401(k) match, profit-sharing, health insurance, link to benefits. - Schedule: Part-time opportunity, generally work 32 hours over 5 days, schedules determined by seniority bidding, new hires 4-6 weeks training, 8 hours classroom/OJT over 5 days each week, after training part-time new hire work weeks consist of 6.5-hour shifts over 5 days, potential for mandatory overtime, work schedules based on seniority may include early mornings, late nights, weekends, holidays, mandatory overtime may be required, opportunities to trade shifts. - Responsibilities: long list. - Skills: Knowledge, Skills And Abilities list. - Qualifications: Education (no requirement), Experience (preferred two years airline/military related work experience), Licensing/Certification (must obtain SIDA badge, valid state motor vehicle operator's license, may need Customs Seal), Physical Abilities (lift 70 lbs, climb, bend, kneel, stand, carry heavy items up/down jetway stairs, wear uniform), Other Qualifications (well-groomed appearance, US citizen/auth to work, at least 18, comply with attendance standards, ability to work shift work/overtime, foreign language skills desirable). - Requirements maybe combine some of these but we can just have Qualifications. We should not include sections with placeholder like "commensurate with experience". We have specifics. We must not repeat job title as heading. Not include Job ID etc. We must remove boilerplate: EEO statement, "We’re committed to fair hiring practices..." etc. Also remove "Learn more about becoming an Operations Agent and the FAQs: careers.southwestair.com/operations-agent-workgroup". Also remove "U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available." Actually that is substantive (requirement) maybe keep under Qualifications. But it's also somewhat boilerplate but it's a requirement. Keep. We must also remove "Please print/save this job description because it won't be available after you apply." and "Job Posting End Date 09/27/2026". Those are metadata; we can drop or fold into short p. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we could include a short p at end with "Job posting end date: 09/27/2026." But maybe better to drop as minor metadata. I'd include a short p. Also "Department Ground Operations Our Company Promise ..." that's introductory fluff; we might keep as a short p under maybe "About the role"? Actually "Our Company Promise" is a statement; could be part of About the role. But we can incorporate into a short paragraph under About the role. We need to preserve ALL substantive information; do not invent or summarize away detail. So we must keep all details from the posting, but we can reformat. We need to output only HTML fragment, no /, no markdown fences. Let's structure:
About the role
Department Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Summary Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent
But we might combine into one p. Better:About the role
Department Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Summary Looking for a role where you help flights take off safely and on time? Join our Operations Agents at the gate and be the reason flights run smoothly. You’ll help Customers board, check flight details like weight and balance, and talk with other airport Teams to keep things running smoothly. Every day, you’ll help our flights stay on schedule and make sure our Customers feel cared for and our Crews have what they need. Whether you’re new to aviation or looking to grow, this role gives you the chance to learn and be part of something big. See what a day as an Operations Agent looks like: swa.is/DayWithOpsAgent
But we might be duplicating "Department Ground Operations Our Company Promise" as separate paragraph; it's okay. Next:Responsibilities
- with each responsibility as
- . Need to split the long paragraph into items. The responsibilities list is a long sentence with many clauses separated by periods? Actually it's a paragraph with many duties separated by periods. We can split by sentences. Let's extract each duty: - Provides friendly service to and maintains positive relationships with all internal and external Customers - Works in a cooperative spirit to ensure the success of our Company - Responsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flights - Works in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. - Opens and closes the stations, advising Dispatch of same - Handles Station AMS and radio communications traffic as needed - Coordinates loading and unloading of aircraft by monitoring ramp activities - Answers station operations' telephones - Advises Gate Agents when boarding will begin - Prepares dispatch release forms and collects weather reports from Ops Suite for the Crew - Arranges for fueling of aircraft as required - Prepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivals - Closes out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departure - Coordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaning - Operates boarding bridge, coordinates boarding and deplaning Customers - Works with Gate Agents in expediting the check-in process, collects boarding passes and/or electronic boarding data, and verifies boarding counts - Checks baggage, when necessary. Uses jetway stairs frequently to carry items from jetway to ramp - Writes and submits irregularity reports as required. Checks cargo on hand to see that it is properly logged and accounted for. - Checks that all board mail and Company material is dispatched and sent to indicated Stations - Receives, refers, or makes paging calls and makes paging announcements, as appropriate. - Keeps other station personnel advised of flight movements, weather conditions, and irregular operations - Prepares statistical reports to record information from trip papers. Operates equipment for flight information display systems and updates system when operationally necessary - Properly maintains and wears the uniform by Company regulations and presents a neat and professional appearance while on duty - Provides friendly service to all co-workers and Customers. Performs special task or assignments as delegated by Supervisor or Station Management personnel - Responsible for ground security and assuring operations follow security procedures - May perform the duties of a Freight Agent. Further information can be found in the Freight Agent PAQ - Must be able to meet any physical ability requirements listed on this description - May perform other job duties as directed by Employee's Leaders We need to keep all. We'll create
- for each.
Next:
Skills
(or Knowledge, Skills And Abilities). We'll use Skills heading. List items from Knowledge, Skills And Abilities: - Ability to work well with others as part of a team, meet the public, and work under stressful situations - Must be GSC qualified - Must comply with DOT drug and alcohol testing program - Ability to read documents, follow instructions, learn and understand ramp operations procedures, rules and regulations - Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job - Must successfully complete Operations Agent training program with a 90% or greater average and evaluation / probationary period - Must be aware of hazardous situations and be able to handle emergencies as needed - Able to work under pressure and handle many functions at once with many different offices and/or groups of people - Must work under tight time constraints to accomplish quick turns of aircraft - Must possess good written and oral skills - Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement - Must be able to effectively communicate verbally by telephone, face to face and public address systems - Must be able to be alert to moving vehicles or aircraft and use radio equipment - Must be able to communicate information and instructions verbally or via radio equipment We'll put each as - .
Next:
Qualifications
combine Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications. Education: "No education requirement" - that's substantive but maybe we can note "No formal education requirement." We'll include as - No formal education requirement. Experience: "Preferred: Two years of airline/military related work experience in ramp/operations