Operations Advisor (Home Services Focused)

About the role

The Home Services Advisor is responsible for business operational advisory and consulting of 12-15 Cardone Ventures clients and the daily review and monitoring of their operational activities and data. As a fractional COO for the client, they will prepare metrics reports, generate operational process recommendations, and leverage their financial and operational experience to guide client business decisions.

Responsibilities

• Prepare metrics reports and generate operational process recommendations
• Investigate ways to improve operational efficiency and effectiveness
• Distinguish the strategic positioning of each client's business to maximize revenue and profit potential
• Optimize dispatch, technician performance, call center operations, customer experience, and profitability for home services clients
• Collaborate with multiple functional advisors and client stakeholders to ensure execution that results in clients' target attainment
• Implement field management systems to ensure accurate data tracking, reporting, and accountability
• Conduct weekly touch base calls with each client to ensure progress tracking, problem solving, alignment, and recommendation coordination
• Guide clients on leadership and team development through tools like the R3 Assessment
• Coach clients on scaling teams through effective delegation, technician development, and leadership pipelines
• Guide the owner through the process of duplicating themselves and key leaders

Requirements

• Leverage data to recommend business growth strategies
• Understand intermediate financial concepts and apply them to create business priorities and initiatives
• Communicate effectively, including active listening, leading through questions, and giving direct feedback
• Preserve and maintain client retention by increasing business revenue and profitability
• Operate as the quarterback for assigned team to guide other Advisors through onboarding, quarterly business reviews, touchbase calls, etc.
• Create and implement process trackers and SOPs for organizations
• Coach owners and operations leaders to scale teams through effective delegation, technician development, and leadership pipelines
• Guide the owner through the process of duplicating themselves and key leaders

Qualifications

• Bachelor's Degree in Business, Management, Operations/Logistics, or related area of study, or equivalent work experience
• At least 5 years work experience managing or influencing business operations in a broad based capacity within a results driven environment
• Experience coaching businesses or owning/managing a home services business preferred

Skills

• Data-driven mindset
• Understanding of home services operations
• Intermediate financial concepts
• Effective communication skills
• Consistency in creating quantitative results for clients
• Ability to preserve and maintain client retention
• Leadership and team development coaching
• Process tracker and SOP creation
• Delegation and technician development
• Leadership pipeline guidance

Benefits

• Medical, dental, and vision coverage (employee + dependents)
• 401(k) with up to 3% company match
• Parental leave: 8 weeks fully paid (primary caregiver) / 4 weeks fully paid (secondary) + 1 month remote for both
• Vacation and sick time that increases with tenure
• Gym membership, 100% paid
• Meal prep service discounts
• Pet insurance through SPOT
• Employee Assistance Program through Guardian
• Professional development reimbursements for outside courses and certifications
• 10X Mentorship Program
• $250K+ in internal education resources across Sales, Operations, Finance, People, and Marketing
• Uncapped commission eligibility for all team members

Pay

$110k-$140k annually

Schedule

Full-time

Commitment to Diversity

Cardone Ventures is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.