Operations Admin Officer I

About the role

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees. We celebrate innovation, diversity, teamwork, excellence and integrity. We would like to be your partner in success and happiness! Join our TEAM - Together Everyone Achieves More. Department: Operations Admin.

Responsibilities

• Responsible for building and maintaining relationships with internal and external customers while providing exemplary customer service.
• Reconcile various general ledgers and ensure daily reconciliation.
• Processing legal processing for all subpoenas and levies.
• New Account Quality Assurance Review for all branches
• Answer internal calls timely and reinforce superior client service through his/her own example along with appropriate follow through with involved employees.
• Maintain up to date with the current compliance requirements and assist in Regulation E training branch staff.
• Assists all branch offices in resolving operational and system inquiries and providing support.

Requirements

• Bachelor’s degree in business administration or related field or equivalent experience.
• Minimum three years of experience in bank operations required.
• Ability to retain a broad knowledge of tasks performed in the operations functions.
• Ability to analyze and organize financial information and perform financial calculations.
• General knowledge of operations regulations, banking laws, and accounting practices.
• Present a professional image in dealing with clients, interdepartmental, and external representatives.
• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or client complaints.
• Bilingual in English and Korean is preferred.

Benefits

• Medical, Dental, & Vision: Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
• Life, Accidental Death & Dismemberment, & Long-Term Disability: Open Bank pays 100% of the cost.
• Flexible Spending Account (FSA): Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan: Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
• Paid Time Off (PTO): Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
• Employee Assistance Program (EAP): The EAP offers counseling sessions, online