Operations Admin II

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time and serves as the first line of contact for customer issues.

Responsibilities

Essential Functions

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and enters data in various systems to support respective functional areas.
• Compiles data and provides regular and ad-hoc reports to management.
• Serves as frontline customer service to receive, solve, or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.

Quality Assurance/Loss Prevention

• Supports timely delivery and mitigates loss/damage by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize same-day package resolution and delivery.
• Ensures packages receive appropriate scan statuses; inspects and handles hazardous material damages per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to identify root causes of scanning failures and compiles disputed delivery information for management.
• Reviews and trends loss/damage claims to identify improperly charged claims and escalates to management.

Linehaul

• Reviews and enters Independent Contractor (IC) settlement information to ensure proper payments; enters adjustments as directed.
• Compiles documentation to establish and maintain Department of Transportation (DOT)-required files; verifies timely log entry.
• Enters vehicle mileage records and works with ICs and Linehaul staff to resolve issues.
• Tracks metrics, including IC charge-back program, complaints, and maintenance compliance; prepares weekly reports.
• Serves as initial contact for IC inquiries regarding settlements, uniforms, decals, etc., and routes to management for resolution.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Two (2) years of customer service, clerical, or related experience; dock operations or distribution center experience preferred.

Skills

• General business skills: typing, data entry, phone, copier, and fax use.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills for professional and effective responses.
• Time management, organizational, and multitasking skills for fast-paced environments.
• High attention to detail and accuracy.

Job Conditions

• Minimal travel required.

Pay

• Ops Admin I: $17.63 – $22.63 per hour.
• Ops Admin II: $17.84 – $24.89 per hour.
• Sr Ops Admin: $18.19 – $27.34 per hour.

Schedule

• Full-time, PM hours.