Operations Admin II

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as the first line of contact for customer issues.

Responsibilities

Essential Functions

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and enters data in various systems to support respective functional areas.
• Compiles data and provides regular and ad-hoc reports to management.
• Serves as frontline customer service to receive, solve, or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.

Additional Quality Assurance/Loss Prevention Functions

• Supports timely delivery and mitigates loss/damage by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize same-day package resolution and delivery.
• Ensures all packages receive appropriate scan statuses and inspects hazardous material damages per policy.
• Ensures loose product is accounted for per company policy.
• Researches missing packages to identify root causes of scanning failures and compiles disputed delivery information for management.
• Reviews and trends loss/damage claims to identify improperly charged claims and escalates to management.

Additional Linehaul Functions

• Reviews and enters Independent Contractor (IC) settlement information into systems to ensure proper payments.
• Enters settlement adjustments as directed by management.
• Compiles documentation to establish and maintain Department of Transportation (DOT)-required files.
• Verifies timely log entry into systems and enters vehicle mileage records, resolving issues with ICs and Linehaul staff.
• Tracks metrics, including IC charge-back programs, complaints, and maintenance compliance, and prepares weekly reports.
• Serves as initial contact for IC inquiries regarding settlements, uniforms, decals, etc., routing issues to management for resolution.

Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Two (2) years of customer service, clerical, or related experience; dock operations or distribution center experience preferred.

Skills

• General business skills: typing, data entry/review, phone, copier, and fax use.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills for professional and effective responses.
• Time management, organizational, and multitasking skills for fast-paced environments with high attention to detail.

Job Conditions

Minimal travel required. Position is based at a FedEx location with a five-day-per-week schedule.