Operations Admin II

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance, and customer service. Addresses damaged and incorrectly addressed packages to optimize delivery time and serves as the first point of contact for customer inquiries.

Responsibilities

• Provides clerical support: photocopying, filing, faxing, emailing, and telephone support
• Reviews, researches, and/or enters data in various systems to support operational functions
• Compiles data and provides regular and ad hoc reports to management
• Serves as frontline customer service to receive, resolve, and/or escalate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activities by retrieving data and/or files

Quality Assurance / Loss Prevention responsibilities

• Performs address searches/corrections to support timely delivery and mitigate loss and damage
• Prioritizes workflow to maximize same-day package resolution and delivery
• Ensures packages receive appropriate scan statuses and inspects hazardous material damages per policy
• Accounts for all loose product per company policy
• Researches missing packages to identify root causes of scanning failures and compiles information on disputed deliveries
• Reviews and trends loss and damaged claims to identify improperly charged claims and reports findings to management

Linehaul responsibilities

• Reviews and enters Independent Contractor (IC) settlement information into appropriate systems to ensure proper payments
• Enters settlement adjustments as directed by management
• Compiles required documentation to maintain Department of Transportation (DOT)-required files
• Verifies timely log entries into systems
• Enters individual vehicle mileage records and works with ICs and Linehaul staff to resolve issues
• Tracks metrics including IC chargeback program, complaints, and maintenance compliance; prepares weekly reports
• Serves as initial contact for IC inquiries related to settlements, uniforms, decals, etc.

Requirements

• High School Diploma or GED required
• Two (2) years of customer service, clerical, or related experience required
• Experience in dock operations or distribution center settings preferred

Knowledge, Skills, and Abilities

• General business skills: typing, data entry and review, use of phone, copier, and fax
• Software skills, including Microsoft Office and web-based applications
• Customer service skills necessary to respond professionally to requests
• Time management, organizational, and multi-tasking skills to work in a fast-paced environment
• Attention to detail and accuracy to achieve daily assignments and goals

Job Conditions

Minimal travel required.

Pay

Pay: 17.84 – 24.89 USD Hourly

PT hours on outbound