Operations Admin I
About the role
Performs clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first point of contact for inquiries and issues.
Responsibilities
- Provides clerical support by photocopying, filing, faxing, emailing, and answering telephones.
- Reviews, researches, and enters data into various systems to support respective functional areas.
- Compiles and provides regular and ad-hoc reports to management for review and decision-making.
- Serves as frontline customer service by receiving, solving, or escalating customer inquiries and issues.
- Supports BCSA audit activities by retrieving and reviewing data and files.
- Manages records by maintaining, destroying, and inventorying records.
- Additional Quality Assurance/Loss Prevention functions: performs address searches/corrections, prioritizes workflow, inspects and handles hazardous materials, ensures loose product accountability, and reviews loss and damaged claims.
- Additional Linehaul functions: reviews and enters IC settlement information, verifies timely log entries, enters vehicle mileage records, tracks metrics, and serves as initial contact for IC inquiries.
Requirements
High School Diploma or GED required. Previous clerical or customer service experience preferred. General business skills, software proficiency (Microsoft Office), and customer service skills necessary. Time management, organizational, and multi-tasking skills required for a fast-paced environment.
Qualifications
Knowledge of general business skills such as typing, data entry, and use of phone, copier, and fax. Software skills including use of Microsoft Office and web-based applications. Customer service skills necessary to effectively and professionally respond to requests. Time management, organizational, and multi-tasking skills necessary to handle various tasks and changing priorities, while maintaining a high attention to detail and accuracy.
Skills
N/A
Benefits
N/A
Pay
17.63 - 22.63 USD Hourly Pay
Schedule
Early Morning shift, Part-time