Operations Admin I

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Tends to damaged and incorrectly addressed packages to optimize delivery time. Serves as a customer's first line of contact for various issues.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering the telephone.
• Reviews, researches, and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and ad-hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve, and/or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Supports records management tasks such as maintenance, destruction, and inventory.
• Additional Quality Assurance/Loss Prevention essential functions: Supports timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer. Prioritizes workflow to maximize package resolution and sends out for delivery in the same day. Ensures all packages receive appropriate scan statuses. Inspects and handles hazardous material damages as per policy. Ensures all loose product is accounted for as per company policy. Researches missing packages to understand root cause of scanning failures and compiles information on disputed deliveries for management review. Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
• Additional Linehaul essential functions: Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager. Compiles required documentation to establish and maintain DOT-required files. Verifies timely log entry into system. Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues. Tracks metrics including IC charge back program, complaints, and maintenance compliance and prepares weekly reports for management review. Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution. Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.

Qualifications

• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Skills

• Basic computer skills.
• Excellent communication and interpersonal skills.
• Attention to detail.
• Ability to prioritize and manage multiple tasks.

Benefits

The desired location for this position is Hermitage, PA. Employees will be required to work at the FedEx location five days a week. For details on our comprehensive benefits, click here.

Pay

OB 15:00-20:00

Schedule

Federal Express Corporation is open 24 hours a day, 7 days a week. Employees will be required to work at the FedEx location five days a week.

Benefits

Employees will have access to a comprehensive benefits package, which includes:

• Health insurance options.
• Retirement savings plans.
• Flexible spending accounts.
• Life and disability insurance.
• Accident and critical illness insurance.
• Telemedicine services.
• Wellness programs.
• Discounts on travel, dining, and entertainment.
• Employee assistance programs.
• Flexible work arrangements.

Equal Opportunity Employer

Equal opportunity employer including, Vets/Disability.

Reasonable Accommodations

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

E-Verify Program Participant

Employees who require reasonable accommodations during the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants Have Rights Under Federal Employment Laws

Know Your Rights Pay Transparency Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).