Operations Admin I

About the role

Ensures safe and legal handling of dangerous goods-hazardous materials including proper separation, palletizing, and aircraft and/or truck loading. Provides clerical and administrative support for station operations, ensuring all dangerous goods paperwork is completed accurately and timely and properly distributed to all necessary parties. May perform clean-up, regulated waste activities, and other duties.

Essential Functions

• Determines acceptability of declared dangerous goods packages via visual inspection and use of checklist or compliance application as required.
• Monitors other packages for potentially dangerous goods via visual inspection, handling, and accompanying paperwork.
• When deemed safe and necessary, opens packages with manager's approval to identify rejected shipments and process accordingly.
• Sorts packages according to destination and split list to ensure accurate transport.
• Pulls proper copies of air bills, declarations, and hazardous materials shipping papers, sorts batches, and redirects copies for dangerous goods manifesting, as appropriate.
• Reviews and prepares load manifests, transport documents of outbound vehicles, and/or aircraft.
• Maintains all files for dangerous goods paperwork as required by FedEx and applicable regulations.
• Monitors handling of dangerous goods through the station or ramp.
• Loads dangerous goods into vehicles and/or aircraft.
• Audits inbound vehicles and/or flights for compliance with applicable laws and FedEx policy.
• Maintains dangerous goods manuals and supplies, including copies of regulations, procedures, and job aids.
• May perform clean-up and/or ensure proper response to any dangerous goods spills in vehicles, aircraft, or facility.
• Ensures proper containment and disposal according to applicable laws and policies, giving direction to management and staff as required in these matters.
• Acts as liaison with safety and other departments, as required.
• Completes reports accurately and timely for damaged hazardous materials.
• Properly manages regulated waste for repacking, labeling, storage, and preparation for offsite disposal in compliance with applicable laws and FedEx policies.

Additional Operations Essential Functions

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing, and answering telephone.
• Reviews, researches, and/or enters data into various systems to support respective functional area.
• Compiles data and provides various regular and ad-hoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.

Additional Quality Assurance/Loss Prevention Essential Functions

• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery on the same day.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Ensures all loose product is accounted for as per company policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management.
• Performs other duties as assigned.

Minimum Education

High school diploma or GED required.

Minimum Experience

None required.

Knowledge, Skills, and Abilities

• Ability to successfully complete all required basic and recurring training for dangerous goods, clean-up, FedEx waste, and/or related topics.
• General business skills such as typing; data entry and review; and use of office equipment, such as phone and copier.
• Software skills, including use of Microsoft Office software and web-based applications.
• Ability to read, write, communicate, and comprehend English required to ensure compliance to applicable regulations.
• Customer service skills necessary to respond to requests effectively and professionally.
• Verbal and written communication and presentation skills necessary to communicate with all levels of management.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve goals.

Job Conditions

• May work in hot or cold temperatures.
• Works in an area with loud noise and possible fumes.
• May need to lift up to 20 pounds.
• No travel required.

Schedule

Part Time. Outbound; Monday, Wednesday - Saturday.