Operations Admin I

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, quality assurance and customer service. Serves as the customer’s first point of contact for a variety of issues and ensures timely resolution to optimize delivery.

Responsibilities

• Provides clerical support to management and operations: photocopying, filing, faxing, emailing, and telephone coverage
• Reviews, researches, and enters data in various systems to support respective functional areas
• Compiles data and prepares regular and ad hoc reports for management review
• Serves as frontline customer service to receive, resolve, and escalate inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files
• Supports timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition
• Prioritizes workflow to maximize same-day resolution of packages
• Ensures all packages receive appropriate scan statuses and inspects hazardous material damages per policy
• Accounts for all loose product per company policy
• Researches missing packages to identify root causes of scanning failures and compiles information on disputed deliveries
• Reviews and trends loss and damaged claims to identify improperly charged claims for management attention
• Reviews and enters Independent Contractor (IC) settlement information into appropriate systems to ensure proper payments
• Enters settlement adjustments as directed by management
• Compiles required documentation to maintain DOT-required files and verifies timely log entry
• Tracks metrics such as IC chargeback program, complaints, and maintenance compliance and prepares weekly reports
• Serves as initial contact for IC inquiries related to settlement, uniforms, decals, etc.

Requirements

• High School Diploma or GED required
• Two (2) years of customer service, clerical, or related experience required
• Experience in a dock operations or distribution center environment preferred

Knowledge, Skills and Abilities

• General business skills: typing, data entry and review, use of phone, copier, and fax
• Software skills, including Microsoft Office and web-based applications
• Customer service skills to respond professionally and effectively to requests
• Time management, organizational, and multi-tasking skills to work in a fast-paced environment
• High attention to detail and accuracy to achieve daily goals

Job Conditions

Minimal travel required.

Pay

$17.63/hr – $27.34/hr