Operations Admin I

About the role

Performs clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Handles damaged and incorrectly addressed packages to optimize delivery time and serves as the first line of contact for customer issues.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing, and answering telephones.
• Reviews, researches, and enters data in various systems to support respective functional areas.
• Compiles data and provides regular and ad-hoc reports to management.
• Serves as frontline customer service to receive, solve, or escalate customer inquiries and issues.
• Assists with Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.
• Performs records management tasks such as maintenance, destruction, and inventory.

Quality Assurance/Loss Prevention

• Supports timely delivery and mitigates loss and damage by performing address searches/corrections and ensuring packages are in good condition.
• Prioritizes workflow to maximize the number of packages resolved and sent out for delivery the same day.
• Ensures all packages receive appropriate scan statuses.
• Inspects and handles hazardous material damages as per policy.
• Ensures all loose product is accounted for according to company policy.
• Researches missing packages to identify root causes of scanning failures and compiles information on disputed deliveries for management review.
• Reviews and trends loss and damaged claims to identify improperly charged claims and reports them to management.

Linehaul

• Reviews and enters Independent Contractor (IC) settlement information into systems to ensure proper payments.
• Enters settlement adjustments as directed by management.
• Compiles documentation to establish and maintain Department of Transportation (DOT)-required files.
• Verifies timely log entry into the system.
• Enters vehicle mileage records and works with ICs and Linehaul staff to resolve issues.
• Tracks metrics such as IC charge-back programs, complaints, and maintenance compliance, and prepares weekly reports for management.
• Serves as the initial contact for IC inquiries regarding settlement, uniforms, decals, etc., and routes issues to management for resolution.

Performs other duties as assigned.

Requirements

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.

Skills

• General business skills: typing, data entry, phone use, copier, and fax.
• Software skills: Microsoft Office and web-based applications.
• Customer service skills for professional and effective responses.
• Time management, organizational, and multitasking skills for fast-paced environments.
• High attention to detail and accuracy.

Pay

Starting pay range: $17.63 to $27.34 per hour, based on experience.

Benefits

• Health, vision, and dental insurance.
• Retirement benefits.
• Tuition reimbursement.