Operations Admin I-3

Responsibilities

• Provide clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone.
• Review, research, and enter data in various systems to support functional areas; compile regular and ad‑hoc reports for management.
• Serve as frontline customer service, receiving, solving, and escalating customer inquiries and issues.
• Assist management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.
• Perform records management tasks such as maintenance, destruction, and inventory.
• Quality Assurance/Loss Prevention: conduct address searches/corrections, ensure packages are in good condition, prioritize workflow for same‑day resolution, ensure proper scan statuses, inspect hazardous‑material damages, account for loose product, research missing packages, and review/trend loss and damaged claims.
• Linehaul: review and enter Independent Contractor (IC) settlement information, enter settlement adjustments, compile DOT‑required documentation, verify timely log entry, enter vehicle mileage records and resolve issues, track metrics (IC charge‑back, complaints, maintenance compliance) and prepare weekly reports, act as initial contact for IC inquiries (settlement, uniforms, decals) and route to management.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.

Qualifications

• General business skills such as typing, data entry and review, and use of phone, copier, and fax.
• Proficiency with Microsoft Office software and web‑based applications.
• Customer service skills to respond effectively and professionally to requests.
• Time management, organizational, and multi‑tasking abilities to work in a fast‑paced environment, handling various tasks and changing priorities while maintaining high attention to detail and accuracy.

Schedule

Part‑time, Outbound Sort (Evening).