Operations Admin I-2

Responsibilities

Responsible for performing clerical and administrative functions for hub and station operational areas, including linehaul, records management, quality assurance, and customer service. Handles damaged and incorrectly addressed packages promptly to optimize delivery time and serves as the first point of contact for customers.

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing, and answering telephone calls.
• Reviews, researches, and enters data in various systems to support functional areas.
• Compiles data and prepares regular and ad‑hoc reports for management review.
• Serves as frontline customer service to receive, resolve, or escalate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and files for review.
• Manages records tasks such as maintenance, destruction, and inventory.
• Quality Assurance / Loss Prevention:
  • Performs address searches/corrections and ensures packages are in good condition for delivery.
  • Prioritizes workflow to maximize the number of packages resolved and dispatched the same day.
  • Ensures all packages receive appropriate scan statuses.
  • Inspects and handles hazardous‑material damages per policy.
  • Accounts for all loose product according to company policy.
  • Researches missing packages to determine root causes of scanning failures and compiles disputed‑delivery information for management.
  • Reviews and trends loss and damaged claims to identify improperly charged claims and alerts management.
• Linehaul:
  • Reviews and enters Independent Contractor (IC) settlement information into the system to ensure proper payments.
  • Enters settlement adjustments as directed by a manager.
  • Compiles documentation required for Department of Transportation (DOT) files.
  • Verifies timely log entry into the system.
  • Enters individual vehicle mileage records and works with ICs and linehaul staff to resolve issues.
  • Tracks metrics such as IC charge‑back program, complaints, and maintenance compliance; prepares weekly reports for management.
  • Acts as initial contact for IC inquiries regarding settlement, uniforms, decals, etc., routing them to management.
  • Performs other duties as assigned.

Requirements

• High School Diploma or GED (required).
• Previous clerical or customer service experience (preferred).

Knowledge, Skills & Abilities

• General business skills such as typing, data entry, and use of phone, copier, and fax.
• Proficiency with Microsoft Office and web‑based applications.
• Customer service skills to respond effectively and professionally to requests.
• Time‑management, organizational, and multi‑tasking abilities to thrive in a fast‑paced environment while maintaining high attention to detail and accuracy.

Pay

$17.63‑$22.63

Schedule

Part‑time. Hours TBD.

Benefits

For details on comprehensive benefits, click here.