Operational Support Technician, GS-6/7/8

Current FBI employees are ineligible to apply if serving under the same conditions as those advertised, including appointing organization, type of position, grade, duty location, and type of appointment.

Opening Date: July 20, 2026
Closing Date: August 3, 2026 at 11:59 p.m. (ET)
Multiple positions available across various FBI Field Offices.

About the Role

This job opening will be used to fill Operational Support Technician (OST) positions across FBI Field Offices. Applicants may specify location preferences from the following Field Offices:

• Albany Field Office (Albany, NY)
• Albuquerque Field Office (Albuquerque, NM)
• Anchorage Field Office (Anchorage, AK)
• Atlanta Field Office (Atlanta, GA)
• Billings Field Office (Billings, MT)
• Birmingham Field Office (Birmingham, AL)
• Boston Field Office (Boston, MA)
• Buffalo Field Office (Buffalo, NY)
• Charlotte Field Office (Charlotte, NC)
• Cincinnati Field Office (Cincinnati, OH)
• Cleveland Field Office (Cleveland, OH)
• Columbia Field Office (Columbia, SC)
• Dallas Field Office (Dallas, TX)
• Detroit Field Office (Detroit, MI)
• El Paso Field Office (El Paso, TX)
• Honolulu Field Office (Honolulu, HI)
• Indianapolis Field Office (Indianapolis, IN)
• Jackson Field Office (Jackson, MS)
• Jacksonville Field Office (Jacksonville, FL)
• Kansas City Field Office (Kansas City, MO)
• Las Vegas Field Office (Las Vegas, NV)
• Little Rock Field Office (Little Rock, AR)
• Los Angeles Field Office (Los Angeles, CA)
• Louisville Field Office (Louisville, KY)
• Miami Field Office (Miami, FL)
• Milwaukee Field Office (Milwaukee, WI)
• Minneapolis Field Office (Minneapolis, MN)
• Mobile Field Office (Mobile, AL)
• Nashville Field Office (Nashville, TN)
• New Haven Field Office (New Haven, CT)
• New Orleans Field Office (New Orleans, LA)
• New York Field Office (New York, NY)
• Newark Field Office (Newark, NJ)
• Norfolk Field Office (Norfolk, VA)
• Oklahoma City Field Office (Oklahoma City, OK)
• Omaha Field Office (Omaha, NE)
• Philadelphia Field Office (Philadelphia, PA)
• Pittsburgh Field Office (Pittsburgh, PA)
• Portland Field Office (Portland, OR)
• Richmond Field Office (Richmond, VA)
• Sacramento Field Office (Sacramento, CA)
• Salt Lake City Field Office (Salt Lake City, UT)
• San Antonio Field Office (San Antonio, TX)
• San Diego Field Office (San Diego, CA)
• San Francisco Field Office (San Francisco, CA)
• San Juan Field Office (San Juan, PR)
• Seattle Field Office (Seattle, WA)
• Springfield Field Office (Springfield, IL)
• St. Louis Field Office (St. Louis, MO)
• Washington Field Office (Washington, DC)

Due to the fluidity of vacancies, there is no guarantee which Field Offices will have openings within the time frame of this announcement. Applicants may be contacted directly by the Division if/when there is a vacancy.

Responsibilities

• Provides administrative and clerical support to various staff members of the Field Office in order to accomplish organizational goals and missions.
• Operates switchboard to provide assistance; takes messages or directs calls to the proper person.
• Refers telephonic complaints and inquiries from outside sources and the general public to higher grade level employee for appropriate action. If complaint is within another agency's purview, refers caller to that agency or accepts the information and promptly apprises the agency.
• Serves as WebTA Time Keeper to ensure all records are accurate and complete by the closing date of each pay period.
• Manipulates automated information systems to perform duties associated with the retrieval of information from FBI, state, and local law enforcement databases and commercial computerized information systems. Disseminates information to those involved in the investigation during course of normal work operations, and on occasion, during planned interagency activities and special operations in the office of assignment.
• Ensures the physical security of office premises to include any storage areas or auxiliary parking facilities. Confirms alarms are operational, and monitors alarm systems. Personally conducts, or ensures inspections are made to verify doors and windows are properly locked; office safe and file cabinets containing official records and materials are secured; files, correspondence, keys, equipment and instruments are safeguarded; and all confidential trash is removed for destruction. Responds appropriately to triggered alarms and any security violations.
• May serve as COMSEC custodian, responsible for the receipt, custody, transfer, safeguarding, accounting, and destruction of COMSEC material.
• Provides training and guidance to others on various facets of work performed.

Requirements

• Must be a U.S. citizen.
• Must be able to obtain a Top Secret-SCI clearance.
• Some travel may be required.

Physical Demands

Work is typically sedentary. However, the position may require some walking, standing, stooping, bending, and/or carrying of items on a recurring basis. As needed, may be required to lift items up to 50 pounds.

Work Environment

The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminants. The incumbent of this position may be required to work all shifts based on the needs of the office.

Qualifications

Applicants must meet the qualification requirements by the closing date of this announcement. Your resume must clearly demonstrate specialized experience (SE) relevant to the grade level you are applying for.

Specialized Experience

• GS-6: At least one (1) year of SE equivalent to the GS-5 grade level, including:
  • Created and maintained records and files in accordance with policies and procedures.
  • Utilized computers to type documents and/or forms.
  • Communicated with internal staff and/or outside entities to obtain and/or provide information.
• GS-7: At least one (1) year of SE equivalent to the GS-6 grade level, including:
  • Created, maintained, and disposed of records and files in accordance with policies and procedures.
  • Retrieved information/data from a variety of databases.
  • Communicated with internal staff and outside entities to obtain, verify, and provide information.
  • Conducted physical security checks of the premises and/or took security measures to protect sensitive information.
• GS-8: At least one (1) year of SE equivalent to the GS-7 grade level, including:
  • Created, maintained, and disposed of records and files in accordance with policies and procedures.
  • Manipulated automated information systems to retrieve information from a variety of databases and recommended changes or improvements to enhance database(s).
  • Initiated and maintained liaison with internal and external sources to obtain, verify, and provide information; and, provided assistance to those seeking immediate help.
  • Conducted physical security checks of the premises and ensured sensitive information was protected and secured.
  • Performed audits of records and resolved discrepancies or omissions; revised previously entered information to ensure consistency, accuracy, and conformance to policies.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

• GS-6: Applicant must have a bachelor’s degree.
• GS-7: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is based on:
  • Class standing,
  • Grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or
  • Honor society membership.
• GS-8: Education may not be substituted for specialized experience at this grade level.

Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.

Competencies

Your resume should demonstrate the following competencies:

• Communication
• Flexibility/Adaptability
• Initiative
• Problem Solving/Judgement
• Customer Service

Pay

• GS-6: $38,791.00 - $50,428.00
• GS-7: $43,106.00 - $56,039.00
• GS-8: $47,738.00 - $62,057.00

Note: The salaries listed above are the base rate of pay for federal employees on the General Schedule (GS) pay scale. A complete list of pay tables factoring in locality pay (based on geographical area) can be found on OPM.gov.

Schedule

Will vary - selectees may be required to work shift work including nights,