Operational Key Account Manager

Key Responsibilities

• Act as primary contact for key accounts as defined by branch- and regional management
• Penetrate customer’s organization to identify and build relationships at all levels
• Work across DSV’s network and divisions to maintain and grow share of wallet
• Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
• Provide clients with market insights to best predict and maneuver market challenges
• Create, maintain and update SOPs
• Lead client onboarding and implementation

Operational Execution

• Oversee day-to-day operational activities, identify risks, pain points and service gaps
• Lead any and all collaboration efforts across internal stakeholders involved with the client
• Head up and respond to spot quote requests identify upselling opportunities
• Achieve and maintain acceptable AR rating Performance Review
• Monitor, analyze and action customer performance according to committed volumes
• Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs including timeliness and billing days
• Achieve and maintain acceptable KPIs