Operational Excellence Intern

About the Role

This internship offers hands-on experience in problem solving, process improvement, and knowledge management within a technical environment. Interns will work closely with a Coach and Mentor, complete a project to present to Black Box Management, and gain exposure to various business areas.

Responsibilities

• Apply problem solving, root cause analysis, and solution validation techniques.
• Assist in developing knowledge capture systems.
• Conduct employee interviews and job-shadowing activities to capture critical institutional knowledge.
• Identify operational bottlenecks and improvement opportunities.
• Understand auditing and compliance aspects of tasks.
• Present findings and recommendations to management.
• Review, update, and digitize documentation.
• Create and deliver presentations summarizing learnings, applications, and results.
• Complete a project assigned at the start of the internship and present it to Black Box Management.
• Perform additional duties as assigned.

Training & Development

• On-the-job training with assignments guided by a Mentor/supervisor.
• Opportunities to learn about different areas of the business.
• Individual and group projects.
• Roundtables with leadership.
• Presentations to TPS Leadership and stakeholders.

Requirements

• Undergraduate (rising senior) or Graduate student in Industrial Engineering, Mechanical Engineering, Supply Chain, Business Analytics, Operations, Organizational Leadership, or a similar field.
• Strong computer skills, including proficiency in Word, Excel, SharePoint, and OneDrive.
• Excellent verbal and written communication skills, along with sound interpersonal skills.
• Critical thinking and problem-solving abilities.
• Knowledge of IT infrastructure products and applications is a plus.

Schedule

Monday through Friday with flexibility, not to exceed 25 hours per week.

Location

This position is on-site in Lawrence, PA. Reliable transportation is required.