Operational Account Manager, Cloud Operations, Road US

About the role

DSV’s Operational Account Manager, Cloud Operations is an integral part of the Road US team’s freight brokerage operations. The role focuses on establishing and developing customer relationships through exceptional service, negotiating with carriers, identifying growth opportunities, and overseeing account communications. The position involves hands-on management of customer accounts, shipment tracking, pricing strategies, and collaboration with internal teams to ensure service excellence.

Responsibilities

• Develop customer relationships via phone, email, and in-person interactions.
• Negotiate with transportation carriers to set rates and determine available services.
• Research and pursue growth opportunities within existing house accounts.
• Investigate and establish new customer leads and business opportunities.
• Evaluate customer requests to recommend optimal service options and pricing.
• Proactively manage customer shipment requests and ensure timely execution.
• Input and manage data in the TMS system to facilitate material movement, planning, and scheduling.
• Provide direction and pricing guidelines to the Carrier Sales team.
• Monitor shipment tracking from pickup through delivery and communicate accurate updates to customers and/or Key Account Managers.
• Ensure customer expectations are met or exceeded through close coordination with the Carrier Sales team.
• Track and trace shipments to provide customers with accurate, real-time shipment information.
• Prepare spend reports as needed and conduct regular quarterly or monthly business reviews with customers.
• Perform other duties, responsibilities, and project work as assigned by management.

Requirements

• High School Diploma or equivalent (GED) required.
• College degree in Business Administration, Logistics, or Supply Chain Management preferred.
• Minimum 3 years of experience in logistics, transportation brokerage, or a related field; 5+ years preferred.
• Experience with transportation management systems.

Skills & Competencies

• Proficient with Microsoft Office applications including Word, Excel, Teams, and PowerPoint.
• Strong analytical skills in Excel required.
• Highly motivated, detail-oriented, and capable of multitasking.
• Excellent organizational and prioritization skills; ability to work under deadlines and independently.
• Strong interpersonal communication and problem-solving skills, both verbal and written.
• Proficiency in using a Windows-based computer.
• Strong negotiation, persuasion, and influencing abilities.
• Ability to work flexible hours and adapt to changing priorities.
• Strong mathematical skills for pricing, negotiating, and project development.

Physical Demands

The position primarily involves sedentary office work, including extended periods of sitting while using a computer, speaking on the phone, and participating in virtual meetings. Frequent use of hands and fingers is required to operate a keyboard, mouse, and standard office equipment. Regular verbal communication is necessary to exchange information with customers, carriers, and internal teams. Occasional standing, walking, reaching, and bending may be required to retrieve files or collaborate. The role may occasionally involve lifting or moving office materials up to approximately 15 pounds. Specific vision requirements include close vision and the ability to focus on computer screens for extended periods.

Work Environment

This role is performed in a professional office setting within a fast-paced freight brokerage operation. The environment features standard office conditions with moderate noise levels from typical business activities such as phone calls and conversations. Extensive communication via phone, email, and virtual platforms is required, often while managing multiple time-sensitive priorities. Occasional visits to operational areas like warehouses or shipping docks may be necessary, where safety guidelines and appropriate PPE must be followed. Work hours may require flexibility to meet customer and operational needs.

Pay

The expected base pay range for this position is $65,000.00 – $75,000.00 annually. Actual compensation will be determined based on job-related factors including relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.