Operate Center of Excellence - Delivery Lead - Operate AMS/BPaaS Platform (Senior Manager) - C_MAT

About the role

The CMAT CoS network is a powerhouse of business accelerators, trusted advisors, and integrators-translating vision into action and navigating business complexities. They bring firm priorities to life by aligning strategy and execution, ensuring seamless operations that amplify and sustain success and measurable impact across Consulting Services.

Key Responsibilities

• Lead delivery of the Operate AMS/BPaaS platform's capabilities, including Delivery Acceleration, Engagement Telemetry, and Agentic AI Solutions across multiple solution portfolios.
• Manage the delivery roadmap across a portfolio of AI use cases and platform capabilities, including sprint milestones, MVP releases, demos, UAT, approvals, and production readiness.
• Serve in a Lead Product Owner capacity for select BPaaS and AI use cases - defining scope, backlog, user stories, acceptance criteria, and delivery priorities in partnership with offering and engineering teams.
• Own execution across the full delivery lifecycle: roadmap intake, scoping, requirements, sprint planning, testing, release readiness, production launch, and post-launch adoption support.
• Translate business needs into reusable platform capabilities such as case intake, classification and routing, work allocation, knowledge retrieval, document generation, and multilingual/response support.
• Extend delivery scope into IT Operations and Enterprise Performance use cases (e.g., batch job monitoring, user access provisioning, basis security and vulnerability compliance, patching/upgrades, production issue troubleshooting, cloud cost optimization).
• Apply AI governance and delivery controls: intake review, architecture checkpoints, release gates, documentation standards, testing readiness, security and scalability review, and reuse criteria.
• Partner with AI architects, engineering tech leads, partners, platform owners, global member firm teams, and business stakeholders to prepare status, value, and leadership materials.

Required Qualifications

• 15+ years of experience in enterprise Finance Transformation, platform delivery, and/or AI-enabled operations.
• Proven experience leading delivery for AI, automation, or BPaaS platforms within a consulting, managed services, or shared services environment.
• Strong background across core Finance processes: Record to Report, Procure to Pay, Order to Cash, payments, tax, case management, and workflow orchestration.
• Demonstrated experience acting as a Product Owner or in a similar capacity - managing backlogs, user stories, acceptance criteria, and sprint-based delivery.
• Experience with AI governance and delivery controls, including architecture checkpoints, release gates, and security/scalability review.
• Strong stakeholder management skills, with experience operating in matrixed, cross-functional delivery environments.
• Excellent communication skills, with experience preparing executive-level status, value, and leadership materials.
• Able to travel 15-30%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications

• Hands-on knowledge or experience with SAP S/4HANA, SAP BTP, clean core architecture, and enterprise integration is a strong plus.
• Experience with agentic AI delivery or emerging AI use case implementation.
• Familiarity with Banking, Risk, Regulatory & Forensic, or other industry-specific solution portfolios.