OPEN POOL - Customer Service Representative

About the role

The First National Bank Of Bastrop is seeking Customer Service Representatives to join our team. Interested candidates who do not see an open position can submit their resumes and contact information to the 'Open Pool - Customer Service Representative' for future opportunities.

Responsibilities

• Cash checks and disburse funds after verifying signatures and sufficiency of funds to support withdrawals.
• Evaluate checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.
• Accept deposits, confirming accuracy of transaction; follow regulations as they pertain to funds availability and large cash transactions.
• Prepare, verify, and issue cashier’s checks and money orders.
• Accept loan payments.
• Prepare change orders for commercial customers.
• Assist customers in redeeming savings bonds.
• Record and process night and mail deposits.
• Verify for customer their account balances or transactions.
• Complete debit special requests by closing accounts or ordering checks.
• Balance drawer/cash recycler at end of day.
• Balance ATMs at end of week.
• Support ABM in Monthly Audit.
• Maintain TCR, Check Scanner and Coin Counter.
• Comply with bank operations and security procedures by participating in all dual-control functions.
• Complete Debit Card/Card@Once training for printing of debit cards for customers.
• Stay abreast of recent trends in fraud by reading email communication, myFNB intranet, and attending training.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Support customer awareness with Online Banking & Mobile Banking.
• Explore customer needs and desires, identifying and presenting information on appropriate bank services, and obtaining customer consent to use the service.
• Maintain good knowledge of all bank services to respond to customer comments and inquiries and develop cross-sell opportunities, making proper referrals when appropriate.
• Perform Bank Secrecy Act duties.
• Conform to company policies and procedures.
• Work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Represent the Bank to customers and the general public in ways that promote the integrity, validity, and mission of the Bank by participating in community organizations, events, and activities.
• Maintain a commitment to continuing education in the banking field through self-study and both in-house and outside training opportunities in all applicable banking policies, procedures, and regulations.
• Regular and punctual attendance is expected, and appropriate attire is required at all times, while either performing job functions or representing the Bank at outside events and activities.

Qualifications

• Customer Service Representative I: High school diploma or equivalent. Six months of cash handling in a customer service position. Preferred: Previous banking experience; bilingual in English and Spanish.
• All Requirements Above Plus: One year of new accounts or teller experience. Must also have the following demonstrated knowledge, skills, and abilities: Excellent customer service skills; use of good judgement on customer service issues; Proficiency in computers and Microsoft Office software; Excellent listening ability and verbal communication skills; Ability to read, comprehend, and follow written procedures and regulations; Strong attention to detail, with a focus on accuracy and quality of work; Strong organizational skills; Ability to balance multiple task simultaneously while handling frequent interruptions; Basic math skills; Ability to take initiative and maintain flexibility.