Open Enrollment Specialist
Description
Serve as the primary point of contact for employees, retirees, and plan participants regarding health, welfare, retirement, and benefits enrollment inquiries during open enrollment and throughout the plan year.
Educate participants on medical, dental, vision, life insurance, disability, retirement, and other employer-sponsored benefit programs using established plan documents and client-specific policies.
Respond to inbound phone calls, emails, and case management inquiries in a professional, timely, and customer-focused manner.
Resolve participant questions and concerns from initial contact through final resolution, ensuring a seamless end-to-end service experience.
Support participants with online enrollment systems by troubleshooting login issues, navigation questions, and enrollment submission challenges.
Manage a daily caseload of open participant inquiries, prioritizing tasks to meet established service level agreements and deadlines.
Adhere to HIPAA, privacy, data security, and confidentiality requirements when handling sensitive personal, health, and financial information.
Requirements
- Intermediate level experience
Qualifications
- Experience in providing customer service
- Knowledge of healthcare and benefits administration
- Strong communication and problem-solving skills
- Ability to manage multiple tasks and prioritize effectively
Skills
- Customer service skills
- Healthcare knowledge
- Problem-solving abilities
- Time management
Benefits
- Medical, dental & vision coverage
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan
- Life insurance (voluntary)
- Short and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave (PTO, vacation, sick leave)
Pay and Benefits
The pay range for this position is $16.50 - $16.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Workplace Type
This is a fully remote position.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.
About TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.