OPC In House Marketing Full-Time

About the role

Westgate Resorts In-House OPC (Off-Property Consultant) serves as a frontline representative of the Westgate Resorts Marketing Team. The primary responsibility is to promote Westgate Resorts throughout Central Florida by encouraging vacationers to visit our resorts through exclusive, discounted rates on theme park and attraction tickets.

Responsibilities

• Persuade potential clients to visit Westgate Resorts by helping them maximize their savings on Orlando-area theme parks and attractions.
• Engage with guests and clients throughout the auditing process and pre-qualify candidates for resort tours.
• When guests do not qualify, effectively pivot to ticket sales and/or resort room bookings.
• Provide 5-star customer service to guests and clients to increase resort tour sign-ups, ticket sales, and resort room bookings while representing Westgate Resorts to the highest standard.
• Utilize a consultative sales approach when offering discounted attraction tickets and resort room bookings to enhance the guest experience while maximizing personal commissions.
• Open and close POS ticket sales terminals and accurately balance cash and credit card transactions at the end of each shift.
• Maintain a professional appearance and work environment at all times, including keeping your workstation clean, organized, and clutter-free.
• Stay up to date on ticket prices, resort offerings, and special promotions used as incentives to encourage guests to visit Westgate Resorts.
• Be available for opportunities to work and travel to off-site events, pop-up locations, and conventions with little to no advance notice, within a reasonable distance and based on business needs, experience, and/or performance.

Qualifications

• An outgoing, confident, and assertive personality.
• Reliable transportation.
• The ability to handle cash and tickets accurately and securely.
• Enjoyment of working with tourists and vacationing guests.
• A positive, self-motivated attitude and the ability to work effectively in a team environment.
• Excellent face-to-face customer service and communication skills.
• The ability to overcome objections and confidently communicate the value of Westgate Resorts' offerings.
• A flexible work schedule, including mornings, evenings, weekends, and holidays.
• A genuine passion for helping clients find great deals and improving their overall vacation experience.
• The ability to stand for extended periods of time, as required.
• A high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.

Core Company Values

• Integrity
• Passion
• Work Ethic

Additional Information

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact