Onsite Warehouse Support Specialist

About the Role

As the sole ShipBob representative onsite, you will help monitor and complete inventory control activities for all ShipBob merchants at our partner fulfillment centers. You’ll partner directly with leadership and associates to resolve merchant concerns or requests, ensuring a great merchant experience while supporting our fulfillment center partners and developing scalable operations.

This role reports to the Manager, SFN Quality.

Responsibilities

• Run daily cycle counting and inventory control processes according to written SOPs utilizing partner resources.
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
• Determine root cause of inventory adjustments and lead efforts to correct.
• Perform audits or other actions requested by merchants within the site.
• Respond and resolve merchant-facing requests via ticketing system around inventory-related issues within a 2-hour SLA.
• Vocalize concerns around inventory practices to the OSS Area Manager and Operations Manager, helping to identify areas of opportunity in day-to-day processes.
• Communicate updates and relay important operational information about merchants directly to the OSS Area Manager.
• Present weekly performance reports during business reviews with leaders from the partner fulfillment center.
• Comply with all food safety and compliance policies and regulations, ensuring products are handled, stored, and distributed safely and legally.
• Follow standard operating procedures, report concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Perform other duties or responsibilities as necessary.

Requirements

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software; experience using an RF Scanner preferred.
• Demonstrated ability to work independently without direct supervision on-site.
• Effective written and verbal communication skills, including strong reading comprehension.
• Experience communicating directly with customers or vendors preferred.
• Excellent time-management and prioritization skills.
• Strong attention to detail.
• Ability to maintain a professional demeanor and build rapport with team members.
• Comfortable in a fast-paced and highly adaptive environment.
• Ability to lift 50 lbs. without health limitations.
• Able to stand and walk continuously during an 8-10 hour shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.

Benefits

• Medical, Dental, Vision, and Basic Life Insurance.
• Paid Maternity/Parental Leave Program.
• Paid Holidays & Flexible Time Off Program.
• Paid Sick Leave.
• Wellness Days (1 day/quarter).
• 401K Match.
• Comprehensive Benefits Package.

Pay

Targeting a salary of up to $50,000 for this role. In addition to base salary, this role includes eligibility for participation in the Company’s discretionary bonus plan.

Schedule

8:00 AM – 4:30 PM, Monday – Friday.

Location

5395 Oakley Industrial Blvd, Fairburn, GA 30213.

About ShipBob

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. We provide access to best-in-class capabilities and deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s network of fulfillment centers in the United States, Canada, United Kingdom, Europe, and Australia.

At ShipBob, we champion continuous learning, innovation, and ownership. Our high-performance culture is results-driven, with specific goals, shared accountability, and clear purpose. We celebrate milestones together and learn from setbacks. Transparency, mutual respect, and accessibility define our collaborative environment.