Onsite Technology Support Experienced Professional

About the role

You support the reliable day-to-day operation of Hitachi Energy’s Global Technology Support business by providing hands-on IT support within a power industry environment. Your work enables people across factory, office, and collaboration spaces to perform safely, efficiently, and without disruption.

Responsibilities

• Diagnose and resolve IT-related issues efficiently to support uninterrupted business and operational activities.
• Deliver computers and devices in a ready-to-use condition, ensuring a positive and reliable user experience.
• Provide ad-hoc guidance and training to users on common IT topics and available self-service tools.
• Manage physical stock of IT devices and accessories, including accurate updates in the Configuration Management Database (CMDB).
• Perform regular inventory checks and routine computer room inspections, including temperature, air conditioning, cabling, and general functionality.
• Carefully coordinate device transport and relocations using local logistics providers and assist third-party technicians as needed.
• Handle warranty cases in collaboration with Original Equipment Manufacturer (OEM) vendors and internal stakeholders.
• Support meeting rooms and collaboration areas to ensure IT equipment and software function as expected, including desk-side support.
• Ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Requirements

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. Formal qualification in IT from an accredited university or college or completion of an apprenticeship in the field of IT. Excellent written and verbal communication skills, with the ability to communicate effectively with both business and technical audiences in the local language and English. A proactive, solution-oriented mindset with the ability to work independently and stay self-motivated. Experience following operational governance, including runbooks, Standard Operating Procedures (SOPs), and escalation processes. Capability to identify and report risks that may impact the quality of operational support services.

Qualifications

Role is required to be onsite 5 days a week at our Mt. Pleasant, PA facility.

Skills

Proactive, solution-oriented mindset, excellent written and verbal communication skills, ability to work independently and stay self-motivated, experience following operational governance, capability to identify and report risks.

Benefits

Opportunities to work on innovative technologies that shape the future of energy, a collaborative environment with experienced professionals across the power industry, access to learning platforms and career development programs, attractive health and retirement benefits, paid leave and flexible work arrangements.

Pay

N/A

Schedule

N/A