Onsite Technical Representative - Clinton, IA

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. Overview: Xerox is seeking a professional Onsite Service Technician to support our growing Technical Services division. In this customer-facing role, you will deliver excellent service, maintain and repair assigned equipment, and serve as a trusted point of contact for clients while helping ensure equipment uptime and customer satisfaction. Why Join This Team: Join a growing technical services organization with strong career development opportunitiesReceive hands-on training from certified instructors, plus online and in-house learningBuild technical skills in electromechanical troubleshooting and equipment serviceWork in a supportive, collaborative culture focused on service excellenceAccess competitive benefits, including medical, dental, vision, wellness support, 401k matching, and paid time off What You Will Do: Deliver outstanding service and resolve calls in line with customer service level agreementsTroubleshoot and repair equipment using electromechanical knowledge and diagnostic toolsManage maintenance, production support, and supply inventory for assigned equipmentCommunicate equipment status and availability to clients and coordinate support when neededTrain end users on assigned products to improve understanding and day-to-day use What You Need to Succeed: Electromechanical experience, including use of a multi-meter and reading electrical schematicsExperience in roles such as HVAC, cable/internet technician, electrician, automotive repair, military, or similar technical service workStrong time management, reliability, and customer service skillsValid driver’s license and appropriate insurance coverageAbility to lift up to 50 pounds and perform frequent walking, standing, squatting, bending, and driving What Success Looks Like in the First 60 Days: Complete new hire and technical training successfullyBuild a strong understanding of Xerox, customer service expectations, and territory support needsDevelop working knowledge of equipment and inventory requirementsBegin completing service calls independently and accurately