Onsite Support Tech II

Job Summary

About the role

Provides support to users with all technology related issues including hardware, software, telephony, printers, mobile, etc. Troubleshoot, document, and escalate technology related issues. Perform root cause analysis and recommend procedures and controls for problem prevention. Participate in the testing and evaluation of new desktop packages and implements prototypes.

Responsibilities

• Support users with all technology related issues and provide one call resolution including ticket generation and maintenance.
• Configure, install and support workstations, laptops, printers, tablets, phones and other networked devices.
• Provide telephony support, including phone switch programming and hardware management.
• Interact with other teams to resolve cross team technical issues and projects.
• Aid in purchasing, inventory, and financial transactions for physical and licensed technology.
• Participate in business continuity preparation and testing.
• Perform data backups.

Requirements

• Education: Associates or Bachelor’s Degree, technical institute degree/certificate, or equivalent work experience.
• Relevant Work Experience: At least 2 years of IT work experience with utilizing basic hardware and software products and problem solving/troubleshooting skills.
• Additional Experience: Providing customer service to internal customers, experience with Windows and iOS operating systems.

Qualifications

• Experience processing all relevant details, understanding and prioritizing their importance and drawing clear and concise conclusions.

Skills

• Customer service skills.
• Problem-solving and troubleshooting skills.
• Technical knowledge of Windows and iOS operating systems.

Benefits

• Health insurance.
• Life and disability insurance.
• 401(k) contributions.
• Paid time off.

Pay

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. The anticipated salary range for this position is $26.75 - $38.75 hourly.

Schedule

Not specified.