Onsite Supervisor

This position is a Team Leader who helps supervise employees and assist with employee performance, technical, and personnel matters. The Onsite Supervisor will also help with day-to-day customer service focused on delivering integration, installation, and break/fix remediation for business-critical audiovisual communications systems and equipment. Job Summary This position is a Team Leader who helps supervise employees and assist with employee performance, technical, and personnel matters. The Onsite Supervisor will also help with day-to-day customer service focused on delivering integration, installation, and break/fix remediation for business-critical audiovisual communications systems and equipment. Essential Duties And Responsibilities Develop, adopt and deliver best practice service levels across all onsite team; ensure that onsite staff are meeting or exceeding all contractual SLAs w.r.t. onsite serviceAssist Service Delivery Manager with Continuous Service Improvement (CSI) program with client and drive changeUnderstand and identify Key Performance Indicators for successful engagement of company business at client sitesDirectly manage Onsite AV Technicians, and support all onsite staffPromote and drive team collaboration, and maintain team moraleEnsure every team member completes a Skills Gap Analysis and has a Personal Training & Development Plan, which is reviewed regularlyImplement continuous performance management and appraisals for all onsite staffConduct regular 1-on-1 meetings with all direct reportsEnsure all onsite staff maintain attire, professionalism and customer service standards as are appropriate to client expectations, and specific regional differences between client officesAssist with enhancing, informing and changing the Client perspective of AV strengths, products and service rangesDevise and deliver promotional activities, and assist Service Delivery and Account Managers wherever possibleHelp to promote the value of company onsite staffing servicesCollect statistical data including Service Level Agreement performance, management information, team performance and other business metrics for regular reporting.Participate in monthly / quarterly Service Review Meetings with clientDrive the creation and enhancement of all onsite documentation (including Standard Operating Procedures (SOP) and Onsite Staff Handbooks). Ensure documentation processes and procedures are maintained in accordance with Client and company requirementsWork with Regional Service Managers to ensure backfill for onsite staff PTO / emergency calloutsDevise coverage plan that is consistent with client’s holiday scheduleTravel to various job sites as required Other duties assigned as needed Skills And Abilities Ability to manage and direct projects to completionProven ability to significantly contribute toward or lead operation initiatives with a results-oriented approachDemonstrated leadership and management skills in a team-oriented, collaborative environmentExceptional strategic thinking and structured problem solving skillsExcellent communication and interpersonal skills, both verbal and writtenProficiency in various business productivity systemsAbility to balance multiple tasks with changing prioritiesAbility to negotiate conflict and maintain constructive working relationships with people at all levels of the organizationSelf-starter capable of working independently and ensuring to meet deadlinesExcellent communication and interpersonal skills, both verbal and writtenValid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards Education And/or Experience Minimum high school diploma or equivalentBachelor’s Degree preferredMinimum 3-5 years’ supervisory experienceDemonstrated experience with planning, implementing and managing the activities of an installation workforce through recruiting, training, scheduling and best practices techniques Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment Direct Reports This position does not have direct reports Work Hours AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected VEVRAA Federal Contractor