Onsite Service Specialist (Sprit Lake, IA)
MSC Industrial Supply Co. · Spirit Lake, IA · 1 mo ago
On-siteOTHR$20.19–$28.49/hrFull-time
We need to output HTML fragment with sections: About the role? The posting includes "BRIEF POSITION SUMMARY:" which could be About the role. Also "DUTIES and RESPONSIBILITIES:" => Responsibilities. "EDUCATION and EXPERIENCE:" => Qualifications (or Requirements). "SKILLS:" => Skills. "OTHER REQUIREMENTS:" maybe also Requirements. There's also compensation: "Compensation starting at $20.19 - $28.49 per hour depending on candidate location and experience." That's Pay info. Benefits: mention benefits program, healthcare, 401K, stock purchasing, tuition reimbursement, paid time away. So Benefits section. Schedule: not mentioned. So we include sections: About the role (brief position summary), Responsibilities, Qualifications (education/experience), Skills, Benefits, Pay. Possibly also Requirements but we can combine education/experience and other requirements into Qualifications. The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings as appropriate.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, legal, etc. Also remove duplicated lines. Must preserve all substantive info.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
Brief position summary: "The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction."
Responsibilities: list after "DUTIES and RESPONSIBILITIES:" It's a long paragraph with many duties separated by periods. We need to turn into
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use those headings as appropriate.
We must not repeat job title as heading. No Job ID etc. Remove boilerplate: EEO, legal, etc. Also remove duplicated lines. Must preserve all substantive info.
We need to output only HTML fragment, no /, no markdown fences.
Let's extract content.
Brief position summary: "The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction."
Responsibilities: list after "DUTIES and RESPONSIBILITIES:" It's a long paragraph with many duties separated by periods. We need to turn into - items. We'll split by sentences that start with capital letters? Let's parse.
Text after that heading:
"Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.Manages the MSC ControlPoint Solutions –which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC's mission to drive savings and improve the customer's shop floor.Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.Collaborates with the account team to maximize customer satisfaction and future projectsResolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.Communicates customer concerns to management to ensure effective and lasting problem resolution.Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.Participation in special projects and performs additional duties as required."
We need to split into separate duties. Each sentence ends with a period. Some sentences have no space after period before next capital? Eg "...Statistics.Manages". We'll treat each sentence as a duty.
Let's list:
1. Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics.
2. Manages the MSC ControlPoint Solutions –which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
3. Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC's mission to drive savings and improve the customer's shop floor.
4. Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.
5. Collaborates with the account team to maximize customer satisfaction and future projects
6. Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information.
7. Consults with other associates and strategic suppliers to locate the most effective sources of information.
8. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
9. Communicates customer concerns to management to ensure effective and lasting problem resolution.
10. Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.
11. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
12. Participation in special projects and performs additional duties as required.
Check for duplicates: maybe some are similar but keep.
Now Education and Experience: "A High School Diploma or the equivalent experience is required.College degree preferred.2+ years inbound/ outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.Industry experience preferred.Relevant Military experience a plus.Metalworking knowledge and experience is a plus but not always required."
We need to split into list items for Qualifications.
List:
- High School Diploma or equivalent experience required.
- College degree preferred.
- 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
- Industry experience preferred.
- Relevant Military experience a plus.
- Metalworking knowledge and experience is a plus but not always required.
Now Skills: "Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.Excellent problem-solving skills are required.Excellent customer service and sales skills are required.Excellent oral and written communications skills are also required.Working Industrial knowledge preferred.(add sales competency verbiage)"
List:
- Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
- Excellent problem-solving skills required.
- Excellent customer service and sales skills required.
- Excellent oral and written communications skills required.
- Working Industrial knowledge preferred.
- (add sales competency verbiage) – this seems like placeholder; maybe we should drop because it's not substantive? It says "(add sales competency verbiage)" which is likely a note to add later; it's not real content. According to rules, we should not include filler/placeholder text. So we should omit that line.
Now Other Requirements: "A valid driver's license and the ability to travel up to 10% of the time may be required.Ability to lift items of up to 50 pounds required as needed.A valid driver's license is requiredThis position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”)."
We need to incorporate into Qualifications or maybe a separate Requirements section. Since we already have Qualifications (education/experience). Could add a Requirements section for other requirements. But instruction says prefer few substantive sections over many thin ones. We could merge other requirements into Qualifications as additional bullet points. That seems okay.
Thus Qualifications will include education/experience plus other requirements.
List other requirements:
- Valid driver's license required (ability to travel up to 10% of the time may be required).
- Ability to lift items of up to 50 pounds required as needed.
- Position may require access to ITAR and/or CUI information.
Note duplicate "A valid driver's license is required" appears twice; we keep one.
Now Pay: "Compensation starting at $20.19 - $28.49 per hour depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change."
We need to include Pay section with that info. Should we include as
prose? Yes.
Benefits: from "WHY MSC?" and "OUR COMMITMENT TO YOU" paragraphs.
Extract benefits:
- Competitive pay (already covered)
- Comprehensive benefits program to support you and your family's health, well-being and financial future.
- Dynamic healthcare plans.
- Generous 401K and stock purchasing programs.
- Tuition reimbursement opportunities.
- Paid time away for holidays, vacations, and illness.
- Opportunity to join Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect.
Also mention "People. Collaboration. Insight." but that's more fluff; maybe not needed.
We should not include boilerplate like EEO etc.
Now About the role: we have brief position summary. Could also include that the role is Onsite Service Specialist located at strategic account(s). We'll put that as About the role.
Now we need to output HTML with headings
and content.
Structure:
About the role
The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction.
Responsibilities
- ...
...
Qualifications
- High School Diploma or equivalent experience required.
- College degree preferred.
- 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
- Industry experience preferred.
- Relevant Military experience a plus.
- Metalworking knowledge and experience is a plus but not always required.
- Valid driver's license required (ability to travel up to 10% of the time may be required).
- Ability to lift items of up to 50 pounds required as needed.
- Position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).
Skills
- Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
- Excellent problem-solving skills required.
- Excellent customer service and sales skills required.
- Excellent oral and written communications skills required.
- Working Industrial knowledge preferred.
Benefits
- Comprehensive benefits program supporting health, well-being, and financial future.
- Dynamic healthcare plans.
- Generous 401K and stock purchasing programs.
- Tuition reimbursement opportunities.
- Paid time away for holidays, vacations, and illness.
- Opportunity to join Associate Inclusion Circles (Women, Pride, Black, Generational, Veterans, HOLA, Able) to promote awareness, collaboration, and respect.
Pay
Compensation starts at $20.19–$28.49 per hour, depending on location and experience. The range is based on similar roles in comparable industries and local labor costs; actual pay reflects relevant experience, education, and peer pay equity, and may be adjusted as market conditions change.
We need to ensure we didn't include Schedule section (none). Also we didn't repeat job title. No fluff like "commensurate with experience". Good.
Check for any leftover boilerplate: We removed EEO, legal, etc. Also removed "WHY MSC?" heading but we used its content for Benefits. That's fine.
Check for duplicate content: We included "Competitive pay" not needed as we have Pay
prose? Yes. Benefits: from "WHY MSC?" and "OUR COMMITMENT TO YOU" paragraphs. Extract benefits: - Competitive pay (already covered) - Comprehensive benefits program to support you and your family's health, well-being and financial future. - Dynamic healthcare plans. - Generous 401K and stock purchasing programs. - Tuition reimbursement opportunities. - Paid time away for holidays, vacations, and illness. - Opportunity to join Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. Also mention "People. Collaboration. Insight." but that's more fluff; maybe not needed. We should not include boilerplate like EEO etc. Now About the role: we have brief position summary. Could also include that the role is Onsite Service Specialist located at strategic account(s). We'll put that as About the role. Now we need to output HTML with headings
and content.
Structure:
About the role
The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction.
Responsibilities
- ... ...
Qualifications
- High School Diploma or equivalent experience required.
- College degree preferred.
- 2+ years inbound/outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
- Industry experience preferred.
- Relevant Military experience a plus.
- Metalworking knowledge and experience is a plus but not always required.
- Valid driver's license required (ability to travel up to 10% of the time may be required).
- Ability to lift items of up to 50 pounds required as needed.
- Position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).
Skills
- Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required.
- Excellent problem-solving skills required.
- Excellent customer service and sales skills required.
- Excellent oral and written communications skills required.
- Working Industrial knowledge preferred.
Benefits
- Comprehensive benefits program supporting health, well-being, and financial future.
- Dynamic healthcare plans.
- Generous 401K and stock purchasing programs.
- Tuition reimbursement opportunities.
- Paid time away for holidays, vacations, and illness.
- Opportunity to join Associate Inclusion Circles (Women, Pride, Black, Generational, Veterans, HOLA, Able) to promote awareness, collaboration, and respect.
Pay
Compensation starts at $20.19–$28.49 per hour, depending on location and experience. The range is based on similar roles in comparable industries and local labor costs; actual pay reflects relevant experience, education, and peer pay equity, and may be adjusted as market conditions change.
We need to ensure we didn't include Schedule section (none). Also we didn't repeat job title. No fluff like "commensurate with experience". Good. Check for any leftover boilerplate: We removed EEO, legal, etc. Also removed "WHY MSC?" heading but we used its content for Benefits. That's fine. Check for duplicate content: We included "Competitive pay" not needed as we have Pay