Onsite Service Specialist I

About the role

The Onsite Solutions Specialist is a critical MSC role located at a large strategic account(s) and supports the customer facility. This associate will provide excellent service to drive long-term customer satisfaction.

Responsibilities

• Provide excellent customer service to assist in order placement, quoting, sourcing, and logging all available cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, or Storeroom programs; may require ordering, product put-away, and optimization.
• Determine optimal sourcing strategies for customer projects, collaborating with the Category Team as needed to drive savings and improve customer operations.
• Participate in customer plant or production meetings, strategic initiative projects, and Lean/Six Sigma events.
• Collaborate with the account team to maximize customer satisfaction and identify future opportunities.
• Resolve on-site product and service issues by providing sales-related solutions and consulting with associates and suppliers for effective information sources.
• Provide customer service aligned with MSC standards to ensure satisfaction, account retention, and revenue growth.
• Communicate customer concerns to management for effective resolution.
• Work closely with vendors to source products, produce quotes, expedite orders, and arrange product training.
• Promote MSC's culture and vision to ensure alignment and unity of purpose.
• Participate in special projects and perform additional duties as assigned.

Skills

• Computer literacy and proficiency with email, internet browsers, and Windows operating system.
• Strong problem-solving abilities.
• Excellent customer service and sales skills.
• Strong oral and written communication skills.
• Industrial knowledge preferred.

Other Requirements

• Valid driver's license may be required.
• Ability to lift up to 50 pounds as required.

Pay

Compensation starting at $ 20.19 - $ 29.74 depending on candidate location and experience.

Schedule

This position may require access to International Traffic in Arms Regulations (ITAR) and/or Controlled Unclassified Information (CUI).