Onsite Service Engineer - OR
Your mission
Your role as the Onsite Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the highest standards of safety. You are committed to ensuring the performance and longevity of your customers' technology through your expertise. Your work is important for supporting the operational success and technological advancement of industries relying on these technologies.
Report to
You will report into the Site Manager.
Key Responsibilities
- Conduct planned and ad hoc visits to inspect, service, troubleshoot, and repair various technical systems.
- Diagnose any issues to prevent equipment downtime.
- Perform installations, ensuring safety compliance, and document activities.
- Be the on-site contact, providing service recommendations and addressing customer needs promptly.
Qualifications
- Education level: High School Diploma. Prefer an AS degree (full military equivalent may substitute for AS degree).
- Relevant previous experience: 1-3 years of equivalent experience in relevant technical field such as electronic, mechanical, chemical, gas, refrigeration, or basic vacuum. Ideally, with customer-facing experience.
Knowledge Areas/Skills
- Strong customer focus to ensure delivered solutions meet customer expectations and timeframes, while working in alignment with Edwards strategies and processes.
- Self-directed, with the ability to understand and resolve problems aligned with job responsibilities and escalates through the appropriate channels when required.
- Proactively seeks customer feedback and asks questions to understand customer's business.
- Able to share technical expertise and knowledge and provide coaching to less experienced team members.
- Collaborates and supports with team members to deliver company objectives.
- Complies with all applicable laws, policies, and standards to ensure organizational, safety, and health obligations are met.
- Fluency in written and spoken English. Ability to speak distinctly and see/hear clearly. Able to use computer software to record data and write reports. Can understand and interpret technical documentation relevant to work, e.g., technical drawings.
Company Culture and Values
In the Atlas Copco Group, we emphasize collaboration, innovation, and sustainability. Join us to be part of a team that values diverse perspectives and continuous growth.
Benefits and Perks
- Enjoy a benefits package including health and wellness programs, retirement savings, and employee assistance.
- We offer flexible working arrangements and career advancement opportunities.
Growth Opportunities
- Access global training, mentorship, and career progression pathways to achieve your professional goals.
Compensation Transparency
We value fairness and transparency. Our competitive salaries reflect your skills, experience, and contributions, with details provided during the hiring process.
Job Location
This position is onsite, supporting our valued customers at Intel!
Company Information
- We are an Equal Opportunity Employer.
- We are a global leader of vacuum and abatement systems.
- We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards.
- Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.
- We are an Equal Opportunity Employer.
- For more information about Edwards visit our website: www.edwardsvacuum.com.