Onsite Representative Lead

About the role

The Onsite Representative Lead is responsible for representing Incora Aircraft at customer production sites, interacting and coordinating directly with the Customer Administrator and on-site functional area managers to effectively maintain and replenish customer supply bins. They also provide an on-site presence and liaison to assist in monitoring stock levels, resolving issues, and expediting critical needs in support of customer requirements.

Responsibilities

• Mentor and lead a team
• Be a self-starter and self-motivated
• Organize and manage time effectively
• Enter and document data accurately
• Handle multiple tasks simultaneously
• Provide excellent customer service
• Detail-oriented and perform in-depth research
• Work cross-functionally in multiple areas
• Use integrated data systems and Microsoft Office Suite
• Travel/drive to customer sites as necessary
• Have own/reliable transportation and company-approved driving record

Requirements

• High school diploma or some college
• Minimum 1-year JIT, VMI, or 3PO experience in the aerospace industry
• Proven customer service and interaction skills
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Experience with Copilot or similar AI tools

Qualifications

• Passionate about Incora Values
• Exceed customer expectations
• Courage - Take ownership for issues and problems
• Collaboration - Share knowledge and experience with others
• Commitment – Focus on ensuring internal and external customer expectations are met in a timely way
• Community – Value the world and everyone who shares it

Skills

• Mentoring and leadership
• Self-starter and self-motivation
• Time management
• Data entry and documentation
• Multiple task handling
• Customer service
• Detail orientation
• Research
• Integrated data systems
• Microsoft Office Suite
• Travel/driving
• Reliable transportation

Benefits

Great salary and benefits, including:

• 8 Paid Holidays with 2 additional Floating Holidays
• 2 weeks paid parental leave
• Up to 80 hours of Vacation per year, increasing with length of service
• Separate amount of Sick Time
• Generous discount portal
• Employer-paid Group Life Insurance at 1x salary, STD, and LTD
• 401K plan with company match

Pay

Commensurate with experience

Schedule

TBD