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Onsite MSSP / MSP Engineer + AI App and Tool Developer (Claude Code, Codex)

Just In Time AI Inc · Fall River, MA · Yesterday
Engineering$75k–$100k/yrPart-time

Just In Time AI is an AI-native managed services company in Berkley, MA, focused on eliminating the technician shortage by doubling per-tech productivity with AI amplification.

About the role

This position combines real MSSP/MSP work for SMB customers across the Microsoft 365, Entra ID, Intune, and Azure stack with building AI apps and tools using Claude Code and Codex. The role is hybrid, requiring roughly 10 onsite hours per week at customer sites in southeastern Massachusetts.

Responsibilities

  • Perform managed security and IT work for SMB customers, including:
    • SIEM and EDR/XDR alert triage, threat hunting, vulnerability management
    • Phishing investigation, incident response, and compliance posture (NIST CSF, CMMC, HIPAA, SOC 2, WISP)
    • Microsoft 365, Entra ID, Intune, Defender, Conditional Access, MFA administration
    • Networking, firewalls, endpoint, backups, patching, and customer support
  • Drive to SE Massachusetts customer sites for hands-on work, including:
    • Security incident response, hardware replacements, network changes
    • Security remediation, onboarding visits, and customer reviews
  • Use AI to enhance operations, including:
    • Reading alerts faster with AI summarization
    • Interpreting logs and drafting remediation steps
    • Generating customer-facing after-action reports
  • Build internal AI tools and customer-facing AI apps using Claude Code, OpenAI Codex, and Cursor to automate repetitive workflows and solve business problems
  • Document customer environments, recurring fixes, runbooks, SOPs, and handoff notes
  • Automate repetitive work using PowerShell, Python, Power Automate, Logic Apps, n8n, Zapier, Make, or REST API integrations
  • Communicate clearly with customers, translating technical work for non-technical users

Requirements

  • Onsite capability in SE Massachusetts; must drive to customer sites in Berkley, Taunton, Raynham, Dighton, Lakeville, Middleborough, Bridgewater, Fall River, and the Boston/Providence corridor
  • Real managed-security or managed-IT experience with SIEM, EDR/XDR, M365, Entra ID, Intune, Defender, networking, endpoint, and customer-facing tickets
  • Experience building real apps and tools in agentic coding environments (Claude Code, OpenAI Codex, Cursor, GitHub Copilot, or similar)
  • Coding fluency in PowerShell plus at least one of Python, JavaScript/TypeScript, or C#
  • Comfortable reading REST API docs and wiring integrations
  • Clear customer communication skills for non-technical users
  • Practical operator mindset focused on reducing operational load and documenting work

Qualifications

Strong candidates come from MSP, MSSP, Microsoft Partner, SOC analyst, IT consulting, Customer Engineering, Solutions Engineering, or hands-on internal IT and security backgrounds. Mid-career to senior engineers with a demonstrated ability to build AI apps and tools are preferred.

  • Cybersecurity depth: SOC analyst tier 1/2, threat hunting, full IR cycle, vulnerability management, phishing investigation, DLP, MDR
  • Compliance experience: WISP, NIST CSF, CMMC, HIPAA, SOC 2, ISO 27001, PCI DSS, cyber insurance questionnaires
  • Microsoft cloud depth: Exchange Online, SharePoint, Teams, Azure subscriptions, Azure Functions, Azure Storage, Bicep/ARM, Sentinel, Defender for Endpoint/Cloud, Autopilot
  • Automation depth: PowerShell, Python, Power Automate, Logic Apps, n8n, Zapier, Make, REST APIs, webhooks
  • AI integration patterns: Anthropic API, OpenAI API, RAG over customer knowledge bases, vector stores, production-grade prompt engineering, agent design, Model Context Protocol (MCP)
  • DevOps fundamentals: git + branching, CI/CD, Docker, IaC (Bicep, Terraform), basic Linux administration
  • Customer-facing technical writing: runbooks, SOPs, after-action reports, training material, internal knowledge bases
  • Broader MSP/MSSP tool literacy: ConnectWise, Datto, Kaseya, NinjaOne, N-able, Atera, Huntress, SentinelOne, CrowdStrike, Tenable, Qualys, Rapid7

First 90 Days

  • First 30 days: Map customer base, security/IT escalation paths, Microsoft 365 tenants, network topology, and common onsite needs. Handle straightforward customer visits and tickets with clear communication. Begin using AI in alert triage and documentation.
  • First 60 days: Own recurring MSSP and MSP work with less supervision. Improve SOPs, runbooks, automation, and Microsoft cloud hygiene. Ship your first internal AI tool or agent built with Claude Code or Codex.
  • First 90 days: Gain customer trust and handle most security/IT work independently. Ship at least one customer-facing AI app or agent, and demonstrate measurable internal AI tooling improvements that reduce per-ticket time.

Pay

$75,000 to $100,000 base salary per year, depending on experience and structure. W-2 preferred; part-time and 1099 possible for the right fit.

Schedule

Hybrid role with roughly 10 onsite hours per week at customer sites in SE Massachusetts. The remainder of the work is remote.

Service Area

Onsite work is concentrated within a 15 to 30 mile radius of Berkley, MA (02779), including the following towns:

  • Berkley, MA (02779)
  • Taunton, MA
  • Raynham, MA
  • Dighton, MA
  • Lakeville, MA
  • Freetown, MA
  • Assonet, MA
  • Middleborough, MA
  • Bridgewater, MA
  • Norton, MA
  • Easton, MA
  • Rehoboth, MA
  • Somerset, MA
  • Fall River, MA
  • Acushnet, MA
  • Boston, MA (metro)
  • Providence, RI

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