Onsite Manager | Milwaukee, WI | Lead & Coach a High-Volume Team!

About the role

Array Corporation is seeking an Onsite Manager to join our growing and dynamic team! The position is located in Milwaukee, WI and is a full‑time direct‑hire role.

Responsibilities

• Serve as the primary relationship manager for a high‑volume, on‑location talent pool, providing hands‑on support, coaching, and management to deployed associates
• Increase retention and satisfaction by coaching to performance metrics, managing attendance, and supporting employee training
• Facilitate strong employee performance by preparing, coaching, and troubleshooting operational issues in the moment
• Strengthen client confidence in Array's delivery by maintaining a consistent, professional presence
• Advocate for and advise associates by gathering and providing meaningful feedback
• Control churn by implementing strategies to keep employees satisfied, motivated, and engaged
• Build strong, personal connections with deployed associates through regular engagement and daily availability
• Set performance expectations from day one and drive performance through coaching, training, and in‑the‑moment guidance
• Monitor and manage attendance, performance, and productivity in real time
• Investigate and resolve associate concerns in collaboration with the client and internal stakeholders, following through to resolution
• Recognize and celebrate associate wins and foster a culture of appreciation
• Serve as the first point of contact for HR‑ and Risk‑related concerns, including behavioral escalations and policy violations
• Document coaching conversations, feedback, and incidents accurately in internal systems
• Support corrective action conversations, terminations, or disciplinary discussions in partnership with leadership and HR
• Drive real‑time problem‑solving for timekeeping, badge access, and other daily logistics
• Coordinate appreciation events and support rollout of new processes, tools, or technologies

Requirements

• Minimum one year of “fast‑paced” work experience within the last four years
• Experience in an onsite, client‑facing, or account management capacity within a staffing or high‑volume workforce environment preferred
• Two years of combined allocation/talent acquisition experience within an Array brand preferred

Skills

• Hard skills: Tech‑savvy and proficient in Microsoft Office tools and internal engagement systems; understanding of a metrics‑driven organization and how to drive performance; ability to quickly learn client systems and integrate with client operations
• Soft skills: Strong interpersonal presence with the ability to build trust and de‑escalate in real time; organized with strong prioritization skills; confident and calm under pressure with a problem‑solving mindset; comfortable navigating between employee advocacy and business objectives; strong judgment and professionalism in sensitive HR and Risk situations

Schedule

Monday – Friday