Onsite Live Triage Nurse

About the role

Croí Health is a mission-driven, non-profit organization providing home health, palliative, hospice, and wellness services across 27 communities, from Milton to Plymouth. Consistently earning five-star CMS ratings, we lead with innovation, quality, and heart. Join us and make a difference every day—because here, caring is more than what we do, it’s who we are.

Responsibilities

• Answer and manage live triage and physician telephone lines, ensuring timely and accurate communication with clinical staff.
• Assess incoming calls and appropriately route information from physicians, patients, caregivers, and family members to the appropriate clinical manager or team member.
• Conduct wellness calls to patients for appointment reminders, follow-up care, patient education, and general well-being checks.
• Coordinate, document, and communicate laboratory results to clinicians, physicians, patients, and family members as directed.
• Serve as a communication liaison between patients, referral sources, physicians, and internal clinical teams.
• Maintain accurate and timely documentation within agency systems.
• Support quality assurance initiatives and maintain established service standards.
• Assist in reviewing, analyzing, and tracking clinical referral and patient data as needed.
• Ensure compliance with all agency policies, regulatory requirements, and quality standards.
• Perform additional duties and special projects as assigned.

Requirements

• Current Massachusetts LPN License in good standing
• Graduate of an accredited Licensed Practical Nursing (LPN) program
• Minimum of five (5) years of recent nursing experience
• Minimum of three (3) years of community health or home health experience preferred

Qualifications

• Knowledge of Medicare and Managed Care regulations and processes
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Outstanding customer service and interpersonal skills
• Ability to effectively prioritize, problem-solve, and multitask in a fast-paced environment
• Strong analytical and troubleshooting abilities
• Proficiency with computers, electronic medical records, and keyboarding
• Ability to communicate professionally and compassionately with patients, families, physicians, and staff

Skills

• Compassion
• Collaboration
• Excellence in patient care

Benefits

• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Company-Paid Long-Term Disability Insurance
• Generous Paid Time Off (PTO)
• 401(k) with Company Match
• Tuition Reimbursement Program
• Scholarship Opportunities
• Supportive Leadership Team
• Professional Development and Growth Opportunities

Pay

Compensation: 35.00 - 42.00 per hour based on experience

Schedule

Full-Time, 40 hours per week, onsite in Norwell