Onsite IT Services Technician- Herndon, VA

About the role

Insight is seeking an Onsite IT Services Technician to work in Herndon, VA. The role involves working onsite Monday through Friday from 8:00am to 5:00pm, with a pay range of $20-$27/hr depending on experience, plus full benefits.

Responsibilities

The successful candidate will have basic knowledge of computer hardware, software, and peripherals, and will perform assignments as directed. They will provide timely and accurate updates to the client's ITSM ticketing system, and will have effective time management skills, excellent decision making and problem-solving skills, and the ability to communicate technical information to a non-technical audience.

• Work as part of the IT infrastructure end-user support and engineering team
• Provide technical support for end-user hardware, software, mobile devices, and peripherals
• Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
• Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation
• Oversee and ensure IT readiness for office relocations and new setups
• Maintain and upkeep office computer rooms, networking closets, and local site servers
• Identify and resolve problems promptly, gather and analyze information skillfully, and maintain confidentiality
• Demonstrate accuracy and thoroughness and monitor own work to ensure quality
• Adapt to changes in the work environment and manage competing demands

Requirements

• Minimum experience of 5 years in a similar support role in a corporate environment
• White Glove customer service skills and a high sense of urgency
• Highly proficient in troubleshooting with Windows 10, Windows 11, and M365 Office Suite
• Advanced-level troubleshooting experience in Adobe and other office productivity applications
• Intermediate skills using and maintaining Local and Azure Active Directory structure and domains, including auditing and group policy
• Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred
• Experience with a ticketing system, ServiceNow preferred
• Experience in supporting users remotely via remote-in tools and MS Teams
• Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android)
• Experience in secure Client PC connectivity - ethernet, TCP/IP, VPN, and virtual servers
• Experience in basic troubleshooting of networking with Meraki preferred
• Knowledge of File server and File Sharing systems, and SFTP applications
• Experience in troubleshooting VPN issues (preferably Windows VPN client)
• Intermediate skills on-site support for resolving networking issues
• Outstanding written and verbal communication skills
• Knowledge of Information Security, Network Security, Firewall Administration, System Administration

Benefits

Insight is legendary for taking care of its employees, offering a full benefits package and a supportive work environment. The company values Hunger, Heart, and Harmony, and seeks to build relationships with teammates, partners, and clients while making a positive impact in the community.