Onsite - Health Plan Consultant (Hialeah, FL)

About the role

The Florida Blue Center Health Plan Consultant plays a critical role in delivering a best-in-class customer service experience, driving sales and growth, and retaining membership. This involves consulting with prospects and existing customers to meet sales targets, managing leads to drive close rates and retention, maintaining expert product knowledge and utilizing multiple systems and technologies.

Responsibilities

• Provide consultative sales and service experience for customers seeking information and education on available products to support health, wellness, and income protection.
• Conduct plan comparison and analysis for new or existing members seeking new solutions through web-based tools and sales systems to track and report enrollment support activities and outcomes.
• Promote the additional services available to members through the center clinicians, self-service and value added features and information.
• Utilize various methods to respond to customer requests, meet/exceed production targets, and generate leads for new sales and member retention. Act upon leads for new health and ancillary sales.
• Perform outbound call campaigns to company generated sales leads and existing members for Under 65 and Over 65 segments. Identify and contact at-risk customers; develop and execute retention strategies with solutions that meet customer needs.
• Generate referrals from existing client base through proactive outreach, relationship building, and delivering a best-in-class experience to drive retention and loyalty.
• Conduct formal and informal sessions of targeted groups, individually or within small groups, providing information and answering questions to ensure customers understand products, benefits and tools, and how to use them.
• Support Field Marketing, Local Market Presence, and Foundation initiatives to drive brand awareness and market share.
• Help ensure all customers (walk-in, telephonic or electronic) are warmly greeted, their needs are assessed quickly and they are referred to the appropriate setting, person, information or tools to address their needs.
• Host Customer Video Appointments as necessary.
• Support and build a team atmosphere where company values are demonstrated daily while working to fulfill the enterprise mission.

Requirements

• 2+ years related work experience in a sales and service environment
• A high school diploma or GED
• A State of Florida 2-40 license within 60 days of hire
• Excellent verbal and written communication skills
• Ability to work flexible hours to include evenings, weekends and holidays

Qualifications

• Bachelor’s degree in a related field (Marketing, Business or Related)
• Experience with health insurance products to include individual and group plans
• Bilingual in Spanish/English
• Experience in outside sales and/or business development
• Experience in networking, public speaking, and relationship management

SkillsExperience using MS Word, MS Excel, MS PowerPoint, Internet and web-based tools

Benefits

• Comprehensive benefits including medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Roth Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available; and a comprehensive wellness program

Pay

Hiring/Offer Hourly Pay Range: $20 - $25 Hourly Pay Range: $20 - $33