Onsite Endoscopic Specialist I, OR1

Key Responsibilities

• Face-to-face customer support, including OR, SPD and Biomed Video tower/system set-up and support
• Inspection, repair, troubleshooting and replacement of KARL STORZ devices
• Monitoring, reporting, and facilitating repair/exchange transactions
• Transporting, cleaning/sterilization and packaging of instruments after use
• Trouble shooting video and instrument issues in the O.R.
• Instrument/equipment repair management

Requirements

• A minimum of high school diploma or equivalent
• Experience in Sterile Processing, Sales, or other Surgical Technology/Medical role
• Excellent written and spoken English language business communication skills
• Demonstrated success working in a collaborative, service-oriented team environment
• Effective communicator, collaborative, and effective time management
• Possess exceptional organizational skills and the ability to multi-task
• MS Office - proficient user

Preferred Qualifications

• Associate's Degree and/or CRCST certification

Key Attributes of an Exceptional OES

• Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements.
• Critical Thinking & Problem Solving: Analyze situations to understand the "why" and "how," delivering solutions with professionalism.
• Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information.
• Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships.
• Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions.

What is in It For You

• Relocation Support: Enjoy generous relocation reimbursement packages to ease your transition.
• Professional Growth & Development: Receive financial support to obtain industry certifications (e.g., CST, CRCST).
• Get reimbursed for certification exam fees and study materials.
• Take advantage of ongoing training and educational opportunities to advance your career.
• Collaborative & Dynamic Work Environment: Engage in cross-functional collaboration and knowledge sharing.
• Benefit from regular feedback, recognition, and support for your growth and development.
• Be part of a team that celebrates successes together.
• Access to Cutting-Edge Medical Technologies: Work with state-of-the-art medical equipment.
• Collaborate with leading medical professionals.
• Contribute to innovative solutions that improve patient care.

About the Role

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.