Onsite Designated Support Engineer - PowerEdge XE

What You'll Achieve

• Drive resolution for the customer's technology sets.
• Provide personalized support to customers.
• Coordinate service events for streamlined problem resolution.
• Resolve complex technical issues in a fast-paced, customer critical environment.
• Improve processes, standards, and strategies for Support Services.

About the Role

As an Onsite Designated Support Engineer (DSE); Principal Engineer for PowerEdge XE, you will be part of Dell Technologies' Field Service team. Your role involves installing, configuring, integrating, maintaining, troubleshooting, and repairing customer technology sets. You will also work closely with designers, solution managers, and sales specialists to deliver tailored solutions. The position requires a strong technical background and the ability to understand and address customer-specific needs in a dynamic, customer-focused environment.

Responsibilities

• Install, configure, and integrate customer technology sets.
• Maintain and troubleshoot customer equipment to ensure optimal performance.
• Collaborate with designers, solution managers, and sales specialists to develop and implement solutions.
• Coordinate service events to streamline problem resolution.
• Resolve complex technical issues in a fast-paced, customer critical environment.
• Improve processes, standards, and strategies for Support Services.

Requirements

• Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
• Minimum 5 years of relevant experience in IT support or engineering.
• Proven experience in resolving complex technical issues.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Experience with Dell PowerEdge XE systems is preferred.

Qualifications

• Technical certifications such as CompTIA A+, Network+, Security+, or equivalent are beneficial.
• Experience with Microsoft Windows Server and VMware vSphere is advantageous.
• Knowledge of network infrastructure and security best practices is helpful.

Skills

• Strong technical skills in IT support and engineering.
• Excellent problem-solving and analytical abilities.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced, customer-centric environment.

Benefits

• Competitive salary commensurate with experience.
• Health insurance coverage.
• Flexible work schedule.
• Professional development opportunities.
• Employee discounts on Dell Technologies products.

Pay

Salary is competitive and commensurate with experience.

Schedule

Flexible work schedule to accommodate customer needs.